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Extended StayAmerica Phoenix - Metro Center – reviews, photos

2.0 of 5
11211 North Black Canyon Highway, Phoenix, AZ 85029
Hotel amenities
Extended StayAmerica Phoenix - Metro Center
Extended StayAmerica Phoenix - Metro Center
Extended StayAmerica Phoenix - Metro Center
Extended StayAmerica Phoenix - Metro Center
Extended StayAmerica Phoenix - Metro Center
Extended StayAmerica Phoenix - Metro Center
Ranked #131 of 177 hotels in Phoenix
3.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    4
    3
    1
    3
    5
Date Rating
pa
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Run Run Run as fast as you can, even if you're not the gingerbread man”
1 of 5 stars Reviewed 22 December 2008
2
people found this review helpful

First of all, the location really lacks any creativity. It's in the middle of a business complex. What is there to do but drive in the nightmare traffic, right next to the hotel. It's dirtiness, smelliness is just the beginning. Apparently previous guests urinated in the heating system so when you needed air...look OUT! Sheets, towels, pillows straight from dollar general so don't look for any comforts here. When I asked why we were given rooms with one bed instead of two, they said very clearly and bluntly... YOU BOOKED WITH PRICELINE, THAT'S WHAT YOU GET! so
buyer... BEWARE... run run run from here.

  • Stayed December 2008, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask betz88 about Extended StayAmerica Phoenix - Metro Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Phoenix
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Love it for the price”
4 of 5 stars Reviewed 3 November 2006
3
people found this review helpful

The place as expected, king bed with full kitchen, everything is fine, we booked a room for 2 nites thru priceline for $25 per night so no complaining on my part. Room is clean/neat even tho close the I17 but no car noise as we can hear from the room.

  • Liked — Full kitchen, close to highway/major metro area
  • Stayed October 2006, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask nguyen27 about Extended StayAmerica Phoenix - Metro Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
City Of The Angels
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
27 helpful votes 27 helpful votes
“Dirty Everywhere, From The Room To The Blouse Of Check In Person”
1 of 5 stars Reviewed 2 November 2006
4
people found this review helpful

When I stayed at this hotel six months ago I was absolutely disgusted at how dirty and smelly it was. I am a moderate smoker and so had requested a smoking room, but even as a smoker I was totally TURNED OFF by the reek and stench of the room, it was as if the carpets and drapes had not been cleaned for YEARS! Secondly there was tomato sauce ( I hope ) on the kitchen wall, dirty bathroom with burn marks, dirty outside with filth stuck to the air conditioner and building, just unbelieveably unclean, and I am not a clean freak. Even the front desk person was dressed in a shirt which looked as if it had not been laundered in weeks. Maybe this hotel has pulled it together in the months since my stay, but if not RUN AWAY from this dump.

  • Liked — Location
  • Disliked — Filthy inside and out
  • Tips/Secrets — Stay away, STAY FAR FAR AWAY!
  • Stayed May 2006, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask JazzCruise about Extended StayAmerica Phoenix - Metro Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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A TripAdvisor Member
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
“Beware of Smokin' Deals”
1 of 5 stars Reviewed 14 August 2005
10
people found this review helpful

My husband and I planned to stay here several nights while work was being done on our house. This hotel is close to where we live. I reserved a non-smoking room. After all the great reviews on tripadvisor.com and at only $50 a night, I though I had a smokin' deal. Non-smoking to me means - no smoking in the room. The room smelled somewhat smoky when we first got in there, but I rationalized that sometimes rooms get converted from smoking to non, or housekeepers smoke while they clean, etc. so while the room is not truly a "smoking room" there could be remnants. However, that night, invisible cigarette smoke poured in through the bathroom. The next day, all of our clothes and our suitcase reeked as if we'd been in a seedy bar with no circulation all night. I have asthma, so non-smoking is not a finicky preference, it is truly a health issue. If that had been the only problem we would have just asked for another room. But combined with the following, we just wanted out: The young woman who checked us in was sullen and had charged us a different amount than we'd been quoted on the phone and acted put out that we made her change it; there was a large rip in the blanket on the bed; an olive pit was on the floor under the air conditioner; sticky candy was embedded in the carpet; there was mold in the shower; a cigarette burn on the couch; the bed was very uncomfortable - all in all, not the kind of place geared to customer service. The kitchenette was a nice size and did seem clean. Everything else made me wish I'd brought hand sanitizer. We had checked in at 3:00 PM, but then had to leave our things at the hotel and didn't get back until late. If we'd noticed how bad it was when we first got there, we wouldn't have stayed even one night. Maybe the place has gone downhill since the other reviews were posted. Or maybe the things I've noted didn't bother other people. But I found -- I got what I paid for.

  • Stayed August 2005
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Jersey
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
56 helpful votes 56 helpful votes
“Great Value”
5 of 5 stars Reviewed 9 November 2004
7
people found this review helpful

The excellent rating is based on the cost. The hotel came packaged with airfare. We were looking for an extended weekend getaway to Phoenix and found a terrific value on site59.com. We did not intend to spend much time in the hotel so value at an inexpensive price was perfect. That is what we got. The location was good, easy on and off from one of the main expressways in Phoenix. It was an easy 10-15 minute drive from the airport. The room was very good, had everything we needed with a full kitchen we did not take advantage of. The staff was helpful but not especially knowledgeable of some of the local tourist places. The continental breakfast was fine for getting a quick bite in the morning and get out on the road for our planned activities. Parking was fine, the pool looked nice. Plenty of chain restaurants nearby, many in walking distance. I would recommend Pappadeaux's restaurant next door. Wonderful New Orlean's style and menu.

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Additional Information about Extended StayAmerica Phoenix - Metro Center

  • Extended Stay America Phoenix
  • Extended Stay Phoenix
  • Phoenix Extended Stay
Address: 11211 North Black Canyon Highway, Phoenix, AZ 85029
Price range (per night):* INR2,508 - 3,065

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