From the outside, the hotel looked great. The lobby was clean and the staff was courteous. Once we left the lobby, things went from good to bad! The hallway was dingy and the carpet was filthy-- we walked by several large stains that looked like dried blood or vomit. However, we wanted to check out the room before reaching any conclusions.
Upon first blush the room looked okay. I could tell it's been recently remodeled-- fresh coat of paint, flat screen TV, refurbished cabinets. However, once I entered, I noticed:
1) The room was very worn: dirty carpet (cigarette burns and white stains), dented and chipped furniture; and stained sofa; 2) The bedsheets had hair and lipstick on it; 3) Someone's belonging were left in the closed (neatly bundled in a clear plastic bag); and 4) The room was infested with ROACHES!
We grabbed our bags and left immediately. Extended Stay gave us a full refund with no apologies. We found a very clean and comfortable Holiday Inn Express for $30 more (breakfast included).
SUMMARY
The Good: Clean lobby; courteous staff.
The Bad: Everything else, including: lobby that closes at 10pm; dirty hallways; dingy rooms; and ROACHES.
Bottom line: Don't stay here!
- Extended Stay America Phoenix
- Extended Stay Phoenix
- Phoenix Extended Stay
