My stay was more than I expected. The room was great, very large with a very comfy king size bed, desk and sitting area, the staff was very nice and the breakfast had many things to choose from, it also included Starbucks coffee and many varieties of tea. I would definitely stay here again!

The hotel is well situated but in great need of refurbishing. The rooms do not have security safe and I had some items of great value (sentimental!) stolen from my room. The hotel did nothing to help me locate my items. I would not stay there again.

The Hotel Highland is a decent hotel in Phoenix located in close proximity to everything (by car!) and it has all the basics. There is free wireless internet, which is a huge plus, however it's difficult to access, requiring 3-5 tries to get logged in which can be very frustrating! There is breakfast with Starbucks coffee, which is great, but it was hard to find bowls since they don't put out new ones very often. The rooms are nice, and I found them to be very clean. I prefer hard beds and the beds were soft so I didn't like that. Also, the pillows are hard and too big so I slept without a pillow after the first night because my neck and back were hurting. This was just my particular preference, other people might like the beds and pillows!

Overall the hotel was just average, there was nothing remarkable about it but nothing that was terrible.

The hotel is super clean and comfortable. The staff is friendly and efficient. Kevin, the GM, was extremely helpful this morning when I was trying to extend my stay by one night. He accommodated my request quickly and made it simple. The breakfast is excellent quality and everything looks fresh. The equipment in the fitness room is very modern. The location is perfect and I will come back here with the family next time I visit Phoenix. Thank you Kevin and all your staff!