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Extended StayAmerica Phoenix-Airport – reviews, photos

2.0 of 5
3421 East Elwood Street, Phoenix, AZ 85040
Hotel amenities
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Ranked #124 of 177 hotels in Phoenix
3.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    4
    6
    4
    5
    5
Date Rating
New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“OK place!”
3 of 5 stars Reviewed 29 October 2010

I was not impressed with the ESA to begin with. Then again for this price you might not be able to complain too much. Overall it was clean, the services was OK, as was the room but it was ordinary. I did not feel like the ESA would try very hard to be a little more than average. It is the attention to detail that I was missing. Other than that it is a solid place and I would recommend it to anybody travelling on a budget.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PatOtoole about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan Larson, Manager at Extended StayAmerica Phoenix-Airport, responded to this review
5 December 2010
Thank you for taking the time to review your recent stay at Extended Stay America Phoenix-Airport. We know that you have many lodging options in the Phoenix area, which is why we offer our guests exceptional value: clean, comfortable rooms at great rates.

Although I am happy to read that you would recommend our hotel to budget-conscious travelers, I am disappointed that you found your accommodation to be unimpressive. We strive to provide our guests with amenities, like in-room wi-fi access and well-equipped kitchens, that make them feel at home. I am truly sorry that your room did not exceed your expectations.

Please know that your complete satisfaction is our priority. Although I regret that we were unable to achieve that during your stay, I appreciate that you provided us with feedback that will make our hotel even better for future guests. Thanks again for your comments.
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1 review
“Smelly place with awful rooms”
1 of 5 stars Reviewed 28 September 2010 via mobile

We booked this room because of the price, never again!!! The girl at the front desk seemed nice at first but she sent the manager running as we checked in at 5 to see if our room was clean, apparently they only clean these rooms when they get a booking, giving the bodily fluids plenty of time to sink into the fabrics and carpet. We were finally given our room key and sent along only to find the manager running around in our room spraying air freshner like a crazy person and the maid still trying to vacuum. We stood there like morons waiting with our bags in hand as the manager said " oh did you want to come in here?" even though she had called down to the office to send us up. We got into our room only to find the ac not working on a 105 degree day. When we called the front desk the girl argued with us about our interpretation of a broken ac. We were placed in a new room that was just as stinky and disgusting and the ac was more like a fan, which just doesn't cut it. I am currently at the hotel and seriously debating whether or not to leave and pay full price for a hotel next door!!!!! Don't stay here if you can help it!!!!! Oh and just to give you an accurate description of the smell.... Imagine three week old onion rings inside a diaper bin!!!!

  • Stayed September 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Relmartin323 about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Good value for the money”
4 of 5 stars Reviewed 10 June 2010

I stayed here for one night, and it was a great "transition hotel." I got into town in the late evening and I just needed someplace to sleep until I moved onto my next destination. The price was inexpensive and it had a kitchenette and couch.

  • Stayed June 2010, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask twiggysara about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset, KY
1 review
“A good hotel at a modest price”
4 of 5 stars Reviewed 3 March 2010

This hotel is designed for the traveler staying an extended period of time. Each room has a kitchenette equipped with cups, plates, silverware & cooking pots. Wireless internet access is available for a modest one-time fee. Housekeeping is on a weekly basis. I've stayed at this hotel on several occasions and have always been pleased. It is conveniently located for freeway access. The property is well maintained and a helpful staff. The only downside is the lack of restaurants within walking distance. In addition to restaurants in the two adjacent hotels, only a Waffle House open on a 24 hour basis is available.

  • Stayed February 2010, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Elderhostel about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan Larson, Manager at Extended StayAmerica Phoenix-Airport, responded to this review
29 March 2010
Thank you so very much for your glowing review of Extended Stay America Phoenix - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We were among the first in the industry to identify a need for a fully functional hotel suite, complete with range top and full refrigerator. We know that this offering is compelling because of the continued compliments we receive from guests like you.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Queen Creek, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Very convenient and hospitable”
5 of 5 stars Reviewed 4 January 2010

I stay here when I need to stay close to my office due to long hours. The facility is always clean, well furnished and the staff is extremely helpful and friendly. A great price and the convenience of being able to have a kitchen, even if it is just for heating up something in the microwave, making coffee or keeping take-out in the fridge. Of course, on longer than one-night stays I will take in some groceries and actually cook. I would recommend this location to anyone who likes these amenities.

  • Stayed December 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask PaulaAZ about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan Larson, Manager at Extended StayAmerica Phoenix-Airport, responded to this review
31 January 2010
Thank you so very much for your glowing review of Extended Stay America Phoenix - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Extended StayAmerica Phoenix-Airport

  • Extended Stay America Phoenix
  • Phoenix Extended Stay
  • Extended Stay Phoenix
Address: 3421 East Elwood Street, Phoenix, AZ 85040
Price range (per night):* INR3,344 - 4,180

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