We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended StayAmerica Phoenix-Airport – reviews, photos

2.0 of 5
3421 East Elwood Street, Phoenix, AZ 85040
Hotel amenities
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Extended StayAmerica Phoenix-Airport
Ranked #124 of 177 hotels in Phoenix
3.0 of 5 stars 24 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

24 reviews from our community

    Trip type
Traveller rating
    4
    6
    4
    5
    5
Date Rating
Marshfield, Massachusetts
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
“Exactly what you would expect (if you do your research)”
3 of 5 stars Reviewed 2 December 2011
2
people found this review helpful

ExtendedStay America hotels are one of my first choices when I travel for business. What's important to me is an inexpensive clean room. The fact that they have a fridge, stovetop, microwave & dishwasher are, in my mind, a big plus.

These places were designed for people who are staying for an extended time usually doing some temporary work in the area. You're likely to find a lot of tradespeople, salespeople and folks that have sold a home and are waiting to move into a new one. I've also met a number of retirees travelling on a budget. For these groups this place is a perfect fit.

Most of the complaints that I've read about ESA seem to be from people who have unreasonable expectations. These are not resort destinations like a Marriot or a Hilton. I like to think of them as a "workingman's hotel."

I stayed here last night before driving down to Tucson. I chose it for it's proximity to the airport.

My room was extremely well laid out and clean. There was a sofabed & a queensize, a cathode TV (not a flatscreen) with a remote that needed a battery. (isn't that always the case with hotels?)

The two kitchenette chairs were obviously new, but the sofabed was worn & a little threadbare. No problem, I turned one of the cushions over and it looked fine. In general, the room suted my needs just fine. following are what I consider the good and the not-so-good about this, and the entire chain of ExtendedStay America, hotel:

The Good - Great water pressure and hot water in the shower. There is nothing worse then a morning shower that feels like it's coming from a garden hose on the "sprinkler" setting.

Proximity to the airport - less then a 15 minute drive.

Very clean

Well laid out kitchen.

Where improvements could be made:

The bed. This is my biggest complaint with all the ExtendedStay America Hotels that I have stayed in. The bed is hard. Not firm, hard. Rock hard. Guys, please upgrade your mattresses. That would certainly raise you at least a star in the reviews.

The shower curtain. Most hotels have gone to the type of curtain rod that semicircles the shower curtain out of the tub. Not here. Since this was a business trip I traveled without my wife. But I almost thought that she was in the shower with me the way the shower curtain kept wanting to wrap itself around me.

Room Tip: If you arrive after midnight, as I did, the lobby is locked. You have to use a telephone stationed o...
See more room tips
  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask R77556 about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrysburg, OH
Top Contributor
89 reviews 89 reviews
Reviews in 67 cities Reviews in 67 cities
119 helpful votes 119 helpful votes
“Terrific value, clean and convenient”
4 of 5 stars Reviewed 30 October 2011
1
person found this review helpful

I've stayed at ESAs before that were pretty dismal. But this one was really a nice surprise. Extremely clean, spacious room, full kitchen and huge bathroom in room (but bring your own toiletries), large HD flat screen TV with lots of channels, very comfortable beds. We had a good night's sleep, very close to the airport in a quiet and safe area (not much around in terms of food though). The wifi is not free, BUT they do have access to Boingo and other roaming providers, so if you have an account with one of them you're all set. Overall, this is a terrific value and I recommend it.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask flyermontana about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Bay, Wisconsin
1 review
1 helpful vote 1 helpful vote
“The most discusting place I ever stayed”
1 of 5 stars Reviewed 23 August 2011
1
person found this review helpful

This hotel should be investigated by the health department. The drawers and cabinets were full of garbage and hair. The mattrices were stained along with the blankets. There was a 1 1/2 inch gap below the enterance door so I am full of bug bites. The bigest issue I have is when I reported all these things the staff did absolutely NOTHING about it. The entire cleaning staff should be fired. If you are looking for a 1 star hotel, this is the place. I don't need luxery I just wanted clean but didn't get it.

Room Tip: Avoid this place if possible
See more room tips
  • Stayed August 2011, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask goodmaggie about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Phoenix hotels

Holiday Inn Express Phoenix Airport (University Drive)
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d75662?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hilton Garden Inn Phoenix Airport North
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1176581?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Radisson Hotel Phoenix Airport North
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d564652?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hilton Garden Inn Phoenix Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d223035?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Arizona Grand Resort
4 of 5 stars
Show Prices ABS:HotelCheckRates-d112178?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Fort Worth, Texas
Senior Contributor
37 reviews 37 reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“Horrible place... don't go”
1 of 5 stars Reviewed 24 March 2011

This is truely a one star hotel. The room smells, they were sold out & couldn't move me out or fix the problem. The flush broke on the second day. There is filter coffee, but no filter. No hangers in the coat rack. The iron was bust... name it this place had crazy issues... it didn't have free net or a breakfast.

  • Stayed February 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by ikazi for Phoenix
Ask ikazi about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, AZ
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“A real bargain for extended stay”
4 of 5 stars Reviewed 8 November 2010

This is not a Marriott or Hilton, but a great value for extended stay. This hotel is in a fairly quiet location, inside access, the room was a nice size, nice clean appliances, clean room, pleasant helpful staff. My only slight complaint would be the small standard definition television, but not a big deal for me.

  • Stayed November 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask keek703 about Extended StayAmerica Phoenix-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan Larson, Manager at Extended StayAmerica Phoenix-Airport, responded to this review
14 November 2010
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Phoenix - Airport. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Extended StayAmerica Phoenix-Airport also viewed

Homestead Studio Suites - Phoenix Airport / Tempe
4 of 5 stars 17 Reviews
Tempe, Central Arizona
Show Prices ABS:HotelCheckRates-d75126?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Extended Stay Deluxe Phoenix - Midtown
3 of 5 stars 22 Reviews
Phoenix, Central Arizona
Show Prices ABS:HotelCheckRates-d74652?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Royal Palms Resort and Spa
4.5 of 5 stars 448 Reviews
Phoenix, Central Arizona
Show Prices ABS:HotelCheckRates-d73943?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 177 hotels in Phoenix, ranked by popularity »

Been to Extended StayAmerica Phoenix-Airport? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Extended StayAmerica Phoenix-Airport

  • Extended Stay America Phoenix
  • Phoenix Extended Stay
  • Extended Stay Phoenix
Address: 3421 East Elwood Street, Phoenix, AZ 85040
Price range (per night):* INR3,344 - 4,180

Owners: What's your side of the story?

If you own or manage Extended StayAmerica Phoenix-Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Extended StayAmerica Phoenix-Airport
Show the lowest price for this hotel (from our partners)
Show Prices