I had a free night with the Rewards program, which is good, otherwise I would be MUCH more upset. I also attained "Elite" status before this stay. The rooms were nice, clean and had HDTV. I had virtually NO connectivity to the internet even though I was told the router was 3 rooms away from me. I called the front desk to see if I could get another room and was told they had none available. I hesitate to say this was a lie, but there were about 7 cars in the entire lot so....I was force to tether to my smart phone, which burned through my data plan with surprising speed. I now must wait until Feb 8 until my data plan renews for the month. I always stay at LaQuinta because of the rewards program, but if this is how you are treated when you are ELITE status, I'd rather go back to gold. I usually stay at the Arcadia location and will begin to do so again as I will never stay at this LaQuinta again. At least at Arcadia, I can check my email. Hopefully they will reach out to make this right. If so, I will update this review
- La Quinta Phoenix
- Phoenix La Quinta
