I have several minor complaints about this hotel, but first let me say that I was VERY impressed with the staff - every single employee I encountered, from the front desk, to maintenance, to the bartender, even the housekeepers were extremely nice and went out of their way to address my concerns.
That said, there were several issues I had with this hotel:
- Intermittent wifi reception. The first day I arrived, the wifi worked fine, but the next three days I could not get it to work at all.
- Business center computer. Wifi wouldn't be that big of a deal if the business center was in good shape, but it was not. First, there was only 1 computer, which meant there was usually a wait just to get on (and having people wait behind you). Next, the computer was ancient - the motor sounded like a lawnmower, and the internet connection was S L O W (I would swear it was dial up). It also crashed on me once.
- The phone in my room didn't work properly - I had to unplug it and plug it back in just to get a dial tone. Not a huge deal in the cell phone age...unless you just want to talk to the front desk.
- The only stairs were for the fire escape, and there was no lobby access. This means that - even if you're only staying on the second floor - you need to wait for the (slow) elevator to get to and from your room. Not a huge deal if you're not in a hurry, but I found myself clawing the walls more than once when I was on my way out and simply forgot something back in the room. NOTE: I was told that the hotel is currently being remodeled (Jan 2011) and that this problem would be remedied in the remodel.
The location was good in that it is right on the freeway, with easy access to most of the Phoenix metro area. It's not good if your room is facing the freeway (noise), or if you're looking for things to do within walking distance (there's really nothing but a McDonald's and a Burger King nearby).
Overall, if you just need a cheap place to stay that's not horrible, you could do worse.
- Holiday Inn Phoenix West
- Holiday Inn Phoenix
- Phoenix Holiday Inn
