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BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites – reviews, photos

2.5 of 5
1615 East Northern Ave., Phoenix, AZ 85020
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BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
Ranked #50 of 177 hotels in Phoenix
4.0 of 5 stars 92 Reviews
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92 reviews from our community

What travellers say about this hotel
  • Very nice(4)
  • Parking lot(3)
  • Front desk staff(3)
Traveller rating
    28
    41
    17
    3
    3
Only show reviews for Family (19) | Couples (32) | Business (17)
Date Rating
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“great value”
4 of 5 stars Reviewed 9 February 2012

We enjoyed our stay in Jan 2012 at this hotel. We had the Junior suite which is a sitting room and separate bedroom. This hotel is nice and clean. They have a free beer and wine happy hour every day at 5:00 and a free barbeque the first Wednesday of the month. The staff at the front desk are very friendly and helpful!. This hotel is situated in Northern Phoenix close to #51 freeway! Excellant location for getting around and in walking distance to some really good restaurants. We would definately stay here again if we are visiting Phoenix.

Room Tip: Junior suite was good chose as you then have a couch and a separate bedroom for sleeping. Bedroom is...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Smoking Rooms! Yuk!”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I try not to ever let just "one thing" be the cause of a bad experience in a hotel. But, when I get stuck in a smoking room....well, that's hard on me! I had asked for non-smoking and they were unfortunately full.

They did their best with a room humidifier, but the smell in that room was dreadful.

I should have left, but my rate was non-refundable and it had been a long day already.....

The staff were reasonable people and they were polite.

The room was on the small size - very basic, but acceptable for an overnight accommodation.

The morning breakfast was well above average with a good variety of selections.

I can't say I would ever stay here again.

Room Tip: Make absolutely certain they have non-smoking available if that matters to you.
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southgate, Michigan
Top Contributor
103 reviews 103 reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
“Very nice value priced establishment in good location!”
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

My husband and I stayed here for three days to vacation and visit family in the area. I selected this hotel because we prefer the layout of a suite rather than a typical hotel room. My first impression of the property was very positive, neat, well tended green areas, nice pool,palm trees, tiled walkways and an overall calm atmosphere. We didnt have a day that was warm enough to use the pool, but it looked inviting and clean. Now, my impression of the suite was a bit disappointing, due to how tiny it was. I think they took regular sized hotel rooms and divided them into a sitting room with a bedroom with a door, keeping the bathroom to divide the two areas. It was clean, but we could barely walk around the queen sized bed. A plus was the two flat screen tvs. The breakfast was better than most, with hot entrees, but they were the same choices evey day. Location was good, we had a short ride to the Barrett Jackson auction and casinos. In conclusion,for the price, using BW rewards, and AAA, we got a very good price!

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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mila stouffer, Front Office Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
26 January 2012
Dear Valued Guest,
I would like to start off by thanking you for taking the time to place a review on our location. I would also like to apologize for not exceeding your expectations on the suite that was booked. We always strive to provide a 100% guest satisfaction on all reservations. We appreciate you comments they help us try to achive this goal.Once again thank you for your comments both negative and positive.

Kind Regards,
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Almelo, The Netherlands
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Fantastic presidential rooms!”
5 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

We we're looking for a hotel nearby the airport. So we found this Best Western. How lucky we were! Arriving a bit early we got one of the pr. suites. Great rliving room with lazy chairs and a desk and a huge flatscrean. Great spacious bathroom. The bedroom blew us away. Flatscreen very comfy bed and a jaccuzi. It was a great experience to stay yhere. We were lucky becaus at night there was a free bbq. Burgers, sausages and salads. Very nice! Every night there is a happy hour. Breakfast is rich with a lot of choices. The front desk personnel is very friendly.
At the end of our trip we stayed again. This time no pr. suite but an executive suite. Very nice also. Overall we highly recommend this BW hotel.

Room Tip: Ask for a presidential suite
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  • Stayed April 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Braunfels Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Bill Clinton Suite was Exceptional!!!!!”
5 of 5 stars Reviewed 30 December 2011

My honey had hip surgery in Phoenix, and we wanted a room with a bedroom and sitting area. The Bill Clinton suite was huge with two baths, a wonderful jacuzzi, and a very comfortable bed.
This motel was in a great location with easy access to I-17 and SR 51.
The hotel front desk staff and housekeeping staff were caring and accommodating.
The lady over the breakfast bar was great, and the hot breakfast was the best I have had
at any motel. We are Best Western Rewards members, and this Best Western Plus exceeds many Premiers.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila stouffer, General Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
3 January 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 602-997-6285.

Thank you again for taking the time to complete your review. We appreciate your business.


Sincerely,

Calvin Quick
General Manager
BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
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Additional Information about BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites

  • Best Western Phoenix
  • Phoenix Best Western
Address: 1615 East Northern Ave., Phoenix, AZ 85020
Price range (per night):* INR4,514 - 5,406

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BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
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