I had booked two nights (the charges were unrefundable through a travel site) but forfeited the second night's charges and changed hotels, it was that bad. The staff was friendly and helpful, but that was the only bright spot. The beds were awful, you risked sliding off if you sat on the edge, there was no support left. Furnishings were very sparse, and very old. The grout in the bathroom was nasty, the whole place needed painting and new carpet. The room was large, but there was only one yucky armchair besides the beds and bedside table. And I would never have sat in that chair. We didn't want to touch anything in the room, and if it hadn't been so late we wouldn't have stayed the first night. We couldn't pack up and get of there fast enough in the morning.
- Best Western Phoenix
