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Super 8 Phoenix – reviews, photos

2.0 of 5
17211 North Black Canyon Hwy, Phoenix, AZ 85023
Hotel amenities
Super 8 Phoenix
Super 8 Phoenix
Super 8 Phoenix
Super 8 Phoenix
Super 8 Phoenix
Super 8 Phoenix
Ranked #126 of 177 hotels in Phoenix
3.0 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    13
    6
    8
    6
    9
Date Rating
Aurora, Colorado, United States
1 review
2 helpful votes 2 helpful votes
“I think someone was murdered in #219”
1 of 5 stars Reviewed 19 December 2011
2
people found this review helpful

We were in town from Denver on business and just needed a place for one night so we thought, "Why not Super 8?" The experience answered that question. We needed four single rooms total. When first walking into the lobby we were told they could accommodate us. After a few minutes of deciding where to stay we went back in and were told they only had one single available. We negotiated and were able to get doubles for the price of a single. All of us got our room keys, and proceeded to get baggage out of the rental car. 3/4 of the keys didn't actually unlock any doors, and we were told it was due to being too close to electronics. The one key that did work had 115 written on it. We open the door to 115, there is luggage open on the beds and the shower is running. (Good thing we didn't catch a glance) Returned to office and told them of the situation and she said, "Sorry, were doing training and you were supposed to get 215." The lock to another one of our rooms still wouldn't unlock. They switched that room to 219. Our manager was uncomfortable with having an adjoining room to another room where we didn't know someone. So we switched 215 to 220. After driving 13 hours to Peoria, we all were in need of rest. After waking we found the towels were dirty, there were cigarette burns in a non-smoking room, and upon close inspection there was blood splatter on the walls, carpet, and curtains. The security latch in 219 was also separating from the door. The drain and stopper were missing from the bathtub. The grout in the bathroom looks like it hasn't been scrubbed since the place was built. There was a coffee pot, but no coffee. I told the attendant in the office about our experience at checkout and she said, "Well you should have came down first thing to let us know about the problem." I'm sorry but after driving for half a day I'm not going to inspect our room, go down to the office, and have them switch the room once again.. But I guess next time I know. Not that next time we will stay at the Super 8. Not to mention it was hard to sleep because they have a 24 hour maintenance team doing more talking than working in the parking lot.

Room Tip: Just get back in your car and turn around.
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  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Raimund K about Super 8 Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean Piersanti, Director of Sales at Super 8 Phoenix, responded to this review
30 December 2011
Thank you for your review. Since recently taken over this hotel, we have been doing some training at the front desk, as we have taken past guests advice and are upgrading our staff. We are looking into this situation very carefully and apologize for any inconvenience you have had while staying at the Super 8.
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Edinburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Unsafe,Dirty, Dangerous”
1 of 5 stars Reviewed 17 December 2011
1
person found this review helpful

Was greeted by a "securityguard" to attempted check us in.He was a dodgy looking character with a 14" blade strapped to his hip.We had problems with our booking and was told not to hang around outside the room.There was something dodgy going on in the carpark.Dodgy people hanging around,random vehicles coming in and out looking to be up to no good.And then there were the rooms.Disgusting! stunk,bathroom was dirty bed sheets were dirty and had burn marks and then we found both beds to contain bed bugs and dog hairs.i couldnt bring myself to stay there so just uppd nd left without even wasting time asking for my money back.The comfort inn 3 miles up is only $25 more and is safe,friendly and really nice.

Room Tip: Best way to get a good room and feel safe and comfortble is to drive past this and go north 3 miles...
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  • Stayed August 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask nofear2222 about Super 8 Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean Piersanti, Director of Sales at Super 8 Phoenix, responded to this review
30 December 2011
Thank you for your review. We have since relieved this front desk staff member from the Super 8 and apologize for your experience. We have brought in a brand new General Manager who is taking notes of all your complaints and is going to make sure they are all fixed. Like most hotels, we have our hotel sprayed for all bugs and rodents often and are taking special care in all mentions of bugs. We hope you will give us another chance to rememdy your experience with us.
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5 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

I had a very enjoyable stay while working in the Phoenix area, the staff was very helpful and friendly, I would recomend this motel to anyone

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Troy F about Super 8 Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean Piersanti, Manager at Super 8 Phoenix, responded to this review
15 December 2011
Thank you for your kind review. We look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Bedbugs, run....!”
2 of 5 stars Reviewed 14 September 2011
1
person found this review helpful

The room was clean and everything looked good until we went to bed. After 10 minutes in bed, I got an itch on my eye. I thought it was weird. When we put the lights on, we saw 4 bed bugs on the bed. We have it immediately reported to the reception and got a new room, but had no sleep anumore.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask 09Kiska09 about Super 8 Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean Piersanti, Manager at Super 8 Phoenix, responded to this review
15 December 2011
Thank you for your review, since your stay, we have shut down that room and completed a full regime to remove any bed bugs. This is not a problem within the hotel, but rather was brought in from a past guests who's luggage, clothing or person had been infested with the bed bugs. We have a company that comes in often to spray for types of insects. We are very sorry for your inconvenience and are happy that we were able to rectify your situation. We hope to see you again on your next visit to Phoenix, AZ.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mkm1013
Senior Contributor
23 reviews 23 reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“Inexpensive for convention and visting Pheonix”
3 of 5 stars Reviewed 19 August 2011
1
person found this review helpful

Stayed here for a week during a convention and then some time to explore the Phoenix area. The staff was exceptionally helpful, especially with shipping several large packages to and from the motel. The room was very clean. The breakfast was standard fare, but the coupon in the room led to a great pizza delivery - ordered three times. It is a very convenient location to the airport and to downtown, and the room rate was very good. There is a wonderful Mexican restaurant three blocks east. The area doesn't seem like much, but I felt safe making the 10-15 minute walk to the convention center each day. At the end of the week, we drove up to Sonora and out to Globe visting lots of ruins and historical attractions. A great working vacation. I would stay again.

  • Stayed June 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask mkm1013 about Super 8 Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Super 8 Phoenix

  • Bell Hotel Phoenix
  • Best Western Phoenix
  • Phoenix Best Western
Address: 17211 North Black Canyon Hwy, Phoenix, AZ 85023
Price range (per night):* INR1,783 - 2,842

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