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BEST WESTERN Airport Inn – reviews, photos

2.0 of 5
2425 South 24th Street, Phoenix, AZ 85034
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BEST WESTERN Airport Inn
Ranked #80 of 177 hotels in Phoenix
3.5 of 5 stars 78 Reviews
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78 reviews from our community

    Trip type
Traveller rating
    12
    35
    17
    7
    7
Date Rating
Las Vegas, Nevada
Senior Contributor
43 reviews 43 reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
“Good airport choice for a quick in and out”
3 of 5 stars Reviewed 13 February 2012

This is a good choice for a one-night-and-gone trip. I would not want to make this the base for exploring Phoenix. We were getting in late and leaving early - which made it perfect. The hotel is right near the airport and they have a convenient shuttle. There's a restaurant on site, open at 6 for breakfast and at least 11 for dinner. There's free wi-fi (very weak) in the room and a business center in the lobby for printing boarding passes as needed. The rate was very reasonable; the room was clean; parking was free. Not the most exciting place I've stayed - but then I don't think we were actually in the room 10 hours.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LadyJLasVegas about BEST WESTERN Airport Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griselda Mena, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
15 February 2012
Dear Valued Guest,

Thank you for taking the time to write about your stay at Best Western Airport Inn. We invite all of our guests to let us know how we are doing. Our main focus is to ensure every guest is satisfied with their stay. Your feedback is used so that we may improve and better serve our guests.

Once again we thank you for your time. We hope to see you again soon!

Respectfully,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Not too hard to find, good price for a quick hotel.”
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Stayed at the Best Western Airport Inn a few weeks ago. Just one adult and a daughter. Easy to find, fairly close to the airport as advertised and a good rate. Not a hotel you want to stay at for a week but for a quick over night not terrible. Rooms were fairly clean but used, good hot water in the shower and a surprisingly comfy bed.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask theyoungfamily4 about BEST WESTERN Airport Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griselda Mena, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
13 February 2012
Dear Valued Guest,

Thank you for your feedback. Customer satisfaction and cleanliness are just a few of our top priorities at our Inn. Please know that your comments help us to improve and we look forward to hosting you again the next time you visit Phoenix.

Thank you for selecting Best Western Airport Inn!

Respectfully,

Griselda Mena
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Pennsylvania
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“No problems except for the directions”
3 of 5 stars Reviewed 17 January 2012

My wife and I stayed here overnight prior to flying out of the Phoenix airport at 7:00 AM the next morning. No problems with the reservations, check-in process or room. Restaurant on site was suitable. Shuttle left a little late waiting on someone but got the airport in plenty of time. The only issue was the directions posted on the hotel's website. They were not correct! Fortunately, my wife and plan opted for Plan B which was to go together to the rental car return instead of dropping her off at the hotel first.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask itsfordoc about BEST WESTERN Airport Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville, Tennessee
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Hot Room”
2 of 5 stars Reviewed 4 January 2012

Have stayed here 3 times in the past when catching an early flight. This time the room was hot and couldn't get the A/C to cool it down. Would only blow warm air. We had to go outside to cool off after our morning shower. Also the pipes when turned to hot in the shower made a loud noise. Besides these 2 items which I have never experienced before everything was great.
Might just be a bad room that you get every now and them. The shuttle service was great being so close to the airport. The Roadhouse lodge connecting to the hotel was okay for a quick drink and dinner. Food expensive and the only option unless you have a car.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cobradiver about BEST WESTERN Airport Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griselda Mena, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
10 January 2012
Dear Valued Guest,

Thank you very much for taking the time to share your experience of your stay at our hotel. We apologize for any inconvenience caused to you as a result of the cooling/plumbing issue. As we are focused on improving we have taken the necessary action to correct this maintenance issue and hope that you will give us another opportunity to better serve you. Once again, thank you for your stay and comments. We look forward to seeing you again soon!

Respectfully,

Griselda Mena
Front Office Manager
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“Good of you don't want good food”
4 of 5 stars Reviewed 5 November 2011
1
person found this review helpful

We stayed at the Inn twice for connections at the airport. The facility itself is good enough for overnight accommodation, nothing fancy but certainly adequate.

The airport shuttle service worked fine.

The only serious negative we had was a lack of choice in dining. The attached Roadhouse was mediocre, to describe it charitably, particularly its menu, but there was nothing else available without transportation.

Airplane noises were annoying at times, but only what one could expect, I suppose, from a near-the-airport venue without serious sound-proofing

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask EdOtt about BEST WESTERN Airport Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griselda Mena, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
7 November 2011
Dear Valued Guest,

We appreciate you taking the time to tell us about your most recent stay at our Inn. I do apologize for not meeting your expectations in relation to the restaurant. We take your feedback to heart and are focused on improving. We hope to better serve you the next time you visit Phoenix.

Respectfully,

Griselda Mena
Report response as inappropriate
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Additional Information about BEST WESTERN Airport Inn

  • Best Western Airport Hotel
  • Best Western Phoenix
  • Phoenix Best Western
Address: 2425 South 24th Street, Phoenix, AZ 85034
Price range (per night):* INR4,235 - 6,019

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