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TownePlace Suites Phoenix Metrocenter Mall – reviews, photos

2.5 of 5
9425 North Black Canyon Freeway, Phoenix, AZ 85021
Hotel amenities
TownePlace Suites Phoenix Metrocenter Mall
TownePlace Suites Phoenix Metrocenter Mall
TownePlace Suites Phoenix Metrocenter Mall
TownePlace Suites Phoenix Metrocenter Mall
TownePlace Suites Phoenix Metrocenter Mall
TownePlace Suites Phoenix Metrocenter Mall
Ranked #83 of 177 hotels in Phoenix
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    7
    12
    7
    1
    0
Date Rating
Rowlett, Texas
Top Contributor
69 reviews 69 reviews
Reviews in 35 cities Reviews in 35 cities
52 helpful votes 52 helpful votes
“Good Value, Nice Concept”
4 of 5 stars Reviewed 30 October 2011

Room was a studio with a large bed, sitting area, and kitchenette - very clean and well maintained. The bed was comfortable; room was efficient. Ample space to spread out and ample space to work. Internet access worked fine. This was just an overnight stay, so I really didn't need the kitchenette, but had I needed to stay for any length of time, the kitchenette would have been welcome. Good value for the rate I paid.

  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anytown, USA
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Good property and location, Not-so-great customer service”
3 of 5 stars Reviewed 24 August 2011
2
people found this review helpful

I chose this property for my week-long trip to Phoenix since I had two Marriot reward nights I needed to use. I was willing to pay for the other 5 nights.

For the reward points booking done online, I was offered a one-bed-suite. For the other 5 nights, I booked a studio (Rate was $69/night, which is high for peak-summer in Phoenix) For the paid nights, I was hoping for an upgrade since I am a Silver Marriot member and also the fact that I was already checked-in to a one-bed suite. After first two nights, the manager at front desk asked for another $10/night if I wanted to continue in the one-bed suite, else move to a Studio!

I ended up paying $79 / night for 5 nights in peak summer. I guess Manger’s philosophy:: Down economy = try for higher margins from every customer coming your way

I wrote about my experience in a Marriot customer survey request sent to me, but no response.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
“baseball tournament”
3 of 5 stars Reviewed 19 January 2011

the good:
the two bedroom suite had a nice layout. one large bedroom with queen bed, a smaller bedroom with queen bed. couch folds out to a queen bed. bathroom sink seperate from tub/toilet. full kitchen apartment size fridge/stove microwave and dishwasher. plates cups silverware dishwasher soap all provided. more like a two bedroom apartment. excellent for an extended stay. three large flat screen tv's, dinin table and chairs. these largewr rooms are located in the corners of the two buildings. 4 windows. wife used the laundry machines and they worked fine. teenager used the gym and it was fine. pool looked clean and people were enjoying it in january.
the bad:
dont plan on eating breakfast there unless you eat like a bird and you like bread. one of the worst breakfast i have ever seen especially from a major chain hotel. plenty of places to eat nearby. located across the freeway from amusement park, which had a concert late at night, yes you could hear it for free in the room. this hotel is two buildings seperated by a parking lot. they had one ice machine located in the office. byo ice bucket because they dont have any. for just over 100 dollars a night you get lots of room if you need it.

  • Stayed January 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“A Nice, Clean, Comfortable Hotel”
4 of 5 stars Reviewed 19 November 2010

I have stayed at this hotel for two years while on business in Phoenix. I stayed in a studio suite and wasn't disappointed with anything. The room was clean and spacious and had a sofa where i could watch tv without having to be on the bed. The hotel staff is very friendly and accommodating and the hotel is close to the mall and several restaurants. it's also located directly off the freeway which made it easy to find. The only things that could use improvement is the breakfast selection. Their sister hotel (Springhill Suites) located next door has a much better selection.

  • Stayed November 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseville, California
Top Contributor
456 reviews 456 reviews
Reviews in 178 cities Reviews in 178 cities
235 helpful votes 235 helpful votes
“If on business, skip this one.”
3 of 5 stars Reviewed 7 November 2010
2
people found this review helpful

Based on the Tripadvisor ratings, I thought this would be an excellent choice, but I was wrong. I am a Marriott Gold member traveling on business and have stayed at a lot of TownePlace Suites. This is definitely an older TP Suites and not a good one at that. In fact, it was the most run down ones I have stayed in for a long while. First off, the place is hard to find and get in and out of. It is located in the back of the parking lot of a Springhill Suites. In fact, I tried to check into the wrong hotel the first time It is on a one way frontage road, next to a drainage ditch. If you are returning on 25th, their signs direct you though the parking lot of a VA clinic to get to the hotel. There are two separate buildings, so you have to go outdoors from one and enter another for breakfast. This is a very old design for this chain. There were lots of kids, families and pets - yes, a Great Dane resided next door. The rooms are so thin you can hear the conversations next door and the walls were marred with lots of sign of wear and tear. It had an old tube TV (albeit flat screen) - no LCD here. I could not check into my 1 br room because it was unavailable at 3PM. I was told they have very few 1br units, are very popular, and all the people checked out late. I had to switch to a VERY SMALL studio to get settled before dinner. Wireless is very slow as I could not stream a Netflix instant movie without 10 minute buffering sessions every 10 minutes. Most unusual, I almost got scalded sitting on the toilet and flushing it, because the water in the toilet was piping hot!??? This was November, not a 100+ Phoenix summer. On the plus side, the unit was clean, had a temperature-controlled wall mounted HVAC right next to the bed, bed was comfortable and the price very reasonable ($84). However, this is a hotel better suited to families and not business people. Business travelers should stay at the Courtyard next door.

  • Stayed November 2010, travelled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about TownePlace Suites Phoenix Metrocenter Mall

  • Towneplace Suites Phoenix
Address: 9425 North Black Canyon Freeway, Phoenix, AZ 85021
Price range (per night):* INR4,124 - 7,133

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