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Candlewood Suites Phoenix – reviews, photos

2.0 of 5
11411 N Black Canyon Highway, Phoenix, AZ 85029
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Candlewood Suites Phoenix
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Candlewood Suites Phoenix
Candlewood Suites Phoenix
Ranked #43 of 177 hotels in Phoenix
4.0 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    7
    15
    5
    1
    1
Date Rating
Anytown, USA
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Good value and location”
4 of 5 stars Reviewed 25 August 2011
2
people found this review helpful

I have stayed at this property a few times during my trips to Phoenix. Location (next to I 17) is a big plus.
The front desk staff is helpful. It is moderately priced, especially for extended stay though the property is a bit older.
I would recommend this for a no-frills extended business stay, especially for those looking for a kitchen in suite.

  • Stayed September 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brampton, Canada
Top Contributor
102 reviews 102 reviews
Reviews in 86 cities Reviews in 86 cities
91 helpful votes 91 helpful votes
“Not perfect”
3 of 5 stars Reviewed 5 August 2011

Handy to I17 and good check-in. Fully equipped kitchen and lots of channels on the TV.
However . . . I found the bathtub tiny (could have easily been a little wider and longer . . . lots of space). Also, the bath towels were like burlap!!

  • Stayed December 2010, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Berlin, Wisconsin
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Surprisingly nice!”
4 of 5 stars Reviewed 13 June 2011
1
person found this review helpful

Very comfortable clean rooms at a very reasonable price. Have had some not so nice stays near downtown Phoenix but this was quite the opposite. Self contained and convenient to everything.

  • Stayed April 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
73 helpful votes 73 helpful votes
“Excellent customer service”
3 of 5 stars Reviewed 20 February 2011
1
person found this review helpful

Stayed here on Superbowl Sunday but due to jet lag fell asleep sometime during the second half (this would have been the first time I've ever watched the Superbowl live).
They have an honour system to purchase goods from their little convenience shop which my wife thought was great.
Was trying to have a shower in the morning but unfortunately the little pin you pull up to switch from bath to shower came away in my hand. Flight to Vegas looming so no time to have the problem fixed, but I can tell you that having a shower in a few inches of bath water is no mean feat.
Obviously mentioned the shower problem on check out & was genuinely not expecting anything in return (probably due to the fact that I was excited about going to Vegas) but was pleasantly surprised when I was offered another room to shower in and a refund of my priority points used to purchase the room – that what I call good customer service.

  • Stayed February 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Three word review: "Try somewhere else."”
2 of 5 stars Reviewed 10 December 2010
1
person found this review helpful

Maybe we're not the target for this place (family w/ two young kids.) As a suite style hotel, I understand the "self serve" mind set. And if you don't mind being kept up after midnight by a party in the courtyard, then this place might be for you. But I was shocked by the indifference from the staff and management at this hotel when confronted with problems. Specifically, the lack of effort to look for my children's coats that we had left in the closet of the room after checking out. On the (rare) occasion I've left something in other hotels, the staff and management are more than willing to try to find the items and return them to me. Not so here. "It is probably best to let the insurance investigator handle your issue," is the reply I recieved. Hugely disappointing!

The upside is that the suite we stayed in was large, well furnished and inexpensive; though it looked as if it had seen better days. The wi-fi access was free, thought intermittent (the ethernet interned worked fine.) And the location is good.

But the fact is, there are plenty of other hotels alongs this stretch. I'd recommend spending a little more and trying one of them before going to this place.

  • Stayed December 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Candlewood Suites Phoenix

  • Candlewood Phoenix
  • Phoenix Candlewood
  • Phoenix Candlewood Suites
Address: 11411 N Black Canyon Highway, Phoenix, AZ 85029
Price range (per night):* INR3,678 - 5,406

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