This hotel had gorgeous views of the golf course and mountains...but I didn't know that until I asked to move rooms b/c mine was facing the parking lot and a busy street. Peering outside of my window upon entering my room, I noticed I was right above said lot and street and being a light sleeper, I immediately asked to move. They were very accommodating and nice about it, moving me directly across the hall. WOW - WHAT A DIFFERENCE. As I told my husband, just the change in view made the hotel jump from a 3 star to a 4 star in my book. The only drawback was the noise when I tried to sleep. I don't know if the couple above me was just inconsiderate or if the floors were thin, but I could hear them stomping around and slamming doors and such until about midnight. That would be my only complaint. Sure the bathroom could use a little updating as well, but for the price, it's fine.
Room Tip: Get a room with a golf-course view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 December 2011
Dear Valued Guest,
First and foremost, happy holidays! You review really impressed me because you allowed the hotel to make the experience better by moving your and your husband to one of our most popular Golf Course view rooms. We are a little jewel tucked away in a very nice part of an upscale town. Westcor mall does have one of their premier malls located very close to us and during the holidays it does allow for more traffic than normal. We are very fortunate to be located on Stonecreek Golf Club. Due to the layout of the hotel, only half of our hotel is situated on the golf course and normally there is a $20.00 premium to be upgraded. I am thrilled they upgraded you so we can enhance your experience and enjoy the stay you deserved. I was very sorry to hear about the guest above you who prevented you from sleeping until midnight. In the future please let us know right away so we can send security to assist us in taking care of the concern. It is important to us all of our guest have the best experience they can. I can’t wait for you to return to us because we are currently going through renovation which is focused on enhancing the bathroom experience with beautiful new granite, lighting, wallpaper and other nice items. We hope you come back soon so we can WOW you.
On behalf of the entire team at the Embassy Suites Phoenix, Happy holidays and best wishes for a New Year.
Ila Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC