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Homestead Phoenix Metro – reviews, photos

2.0 of 5
2102 West Dunlap Avenue, Phoenix, AZ 85021
Hotel amenities
Homestead Phoenix Metro
Homestead Phoenix Metro
Homestead Phoenix Metro
Homestead Phoenix Metro
Homestead Phoenix Metro
Homestead Phoenix Metro
Ranked #135 of 177 hotels in Phoenix
3.0 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    3
    1
    2
    5
    7
Date Rating
New Mexico
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“smelly & dirty”
1 of 5 stars Reviewed 28 February 2011

I booked a non-smoking suite SEVEN weeks in advance, yet they had none when we checked in. They had no other rooms and this was close to our meeting, so we had to stay in this smelly cave. The management refused our request for a refund for our inconvenience. They had a take it or leave it attitude. The clerk said just because we reserved a non-smoking room didn't guarantee that we would actually get one. What??? Then why offer non-smoking rooms?

The bathroom floor was sticky and dirt was in the corners. There was no lock mechanism in the bathroom door, just door knobs. Blue nail polish was splattered on the bathroom wall and waste basket. The kitchen had one skillet to cook in -- no sauce pans. The upholstered chairs were frayed down to the stuffing, and the carpet was dirty. Don't stay here or any other brand that this corporation owns.

  • Stayed February 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blythe, ca
1 review
“For your safety, stay away!”
1 of 5 stars Reviewed 22 November 2010

Me and three relatives were going to stay here as I had a business meeting on the weekend. There were drunk guys hanging outside the rooms, women that looked like "working girls." One ine room the first thing we saw was a bug crawling across the bed! In the other room we rented the bathroom door was taped up as it was falling apart. I asked for non-smoking but the entire room was baked in cigarette smell! It smells like mildew right outside the front desk. There is no seperation between the toilet and the shower. This place was horrible, beyond belief. SAVE YOUR MONEY! THE ROOMS MAY BE CHEAP BUT THEY ARE HORRIBLE AND INCREDIBLY DISGUSTING!!!!!!!!

  • Stayed November 2010, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask amberlyn92 about Homestead Phoenix Metro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan Larson, Manager at Homestead Phoenix Metro, responded to this review
5 December 2010
Thank you for taking the time to review your recent stay at Homestead Phoenix - Metro Center. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Well...its cheap”
3 of 5 stars Reviewed 23 October 2010

Sitting in my hotel room now. Checked in for a month while I find other accommodations. I chose this place because its a great location. Coming in I wasn't expecting much, but maybe a little more than what I'm getting. When I initially tried to get a room they were sold out. The lady at the front desk was swarmed with people calling on the phone, and walking into the lobby. It took forever for us to find out they had no rooms. When we came the next week, the same situation for the poor front desk lady. Once inside the room I was pretty happy with the accommodations. Sure the bed feels like cardboard, and the decor is shabby, but its livable. I could basically complain about every amenity, the drain is clogged, the maid never came in a whole week, one of the stove-tops is blown out, the TV is fuzzy and weird, the internet is kinda slow, the coffee pot leaks. Oh yeah, and the dishes that came with the place, one of them is a burnt spoon that's been bent back into shape. Haha, I actually really like it here for what it is.

  • Stayed October 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Zee_42 about Homestead Phoenix Metro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
1 review
“Would never stay here again!”
1 of 5 stars Reviewed 16 August 2010

key never worked, would have to get it re-keyed daily. Shower drain did not work. This place is not quiet. Had drug deals going on throughout the night in the parking lot as well as trailer trash as quests coming in throughtout the middle of the night. Unless you are use to living in the qhetto i would not recommend this place. My colleague who also was staying here experienced upon checking in having to go thru 3 rooms until one was found that was not dirty. First room the key didnt work (sound familar) then when he was able to access the room the bed wasnt made and the room was dirty. The second room he was given looked like a cancun party had been there with a razor blade left on the nightstand. The third room next to the office looked like the employees used the restroom in it frequently without cleaning it. It was missing a shower curtain, coffe maker and bed pillows. In other words stay somewhere else!

  • Stayed August 2010, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask apd1975 about Homestead Phoenix Metro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Good place to stay”
5 of 5 stars Reviewed 11 August 2010

This is a silent and nice place. The cost was also not high. You have the best buy and a shopping mall next to this hotel.so it is a nice time pass in the night

Stayed April 2009, travelled on business
Was this review helpful? Yes
Ask rbalaji_it about Homestead Phoenix Metro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Homestead Phoenix Metro

  • Extended Stay America Phoenix
Address: 2102 West Dunlap Avenue, Phoenix, AZ 85021
Price range (per night):* INR2,229 - 2,898

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