I booked a non-smoking suite SEVEN weeks in advance, yet they had none when we checked in. They had no other rooms and this was close to our meeting, so we had to stay in this smelly cave. The management refused our request for a refund for our inconvenience. They had a take it or leave it attitude. The clerk said just because we reserved a non-smoking room didn't guarantee that we would actually get one. What??? Then why offer non-smoking rooms?
The bathroom floor was sticky and dirt was in the corners. There was no lock mechanism in the bathroom door, just door knobs. Blue nail polish was splattered on the bathroom wall and waste basket. The kitchen had one skillet to cook in -- no sauce pans. The upholstered chairs were frayed down to the stuffing, and the carpet was dirty. Don't stay here or any other brand that this corporation owns.
- Extended Stay America Phoenix
