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Mainstay Suites Metro Center – reviews, photos

2.5 of 5
9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Sierra Suites)
Hotel amenities
Mainstay Suites Metro Center
Mainstay Suites Metro Center
Mainstay Suites Metro Center
Mainstay Suites Metro Center
Mainstay Suites Metro Center
Mainstay Suites Metro Center
Ranked #142 of 177 hotels in Phoenix
2.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    5
    3
    8
    2
    13
Date Rating
Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
“This Place is a DUMP”
1 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

Great Front Desk crew but that's where the great ends. Forget what they advertise, the fully stocked kitchen, cable TV, iron, alarm clock and the cookies don't exist! What you get is a barely clean room, no/stained towels, torn sheets and dirty, stained and ripped carpet. Lights out in the parking lot and trash just about everywhere you turn. Don't try for the guaranteed room because the manager isn't around to talk to. Also, don't waste your time with Choice Hotels about the problem because they don't care. A good night's sleep is impossible with all the noise in the hallways. Even if you get a good rate, you are overpaying.

Bottom line, Don't stay here--you have been warned!

Room Tip: Book anywhere else but here! Consider any other hotel but a Choice Hotel.
See more room tips
  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Ask LJS2012 about Mainstay Suites Metro Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ottawa
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
50 helpful votes 50 helpful votes
“Good for the price”
3 of 5 stars Reviewed 6 January 2012
2
people found this review helpful

Nice room with furnished kitchen and breakfast choice included has a reasonable variety. Staff is friendly.
We had to ask to get towels for the shower.
Restaurants closeby.
We stayed at this hotel twice during the last 6 months and did not pay more than 60 $ per night and we though we had a good deal.
Well located near highway 17 but hard to find.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rv50 about Mainstay Suites Metro Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
“Prostitution, Drugs and Strange People”
1 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

The cars, heavy gold chain jewelry, tattoos, scary people, foul language from many different people in various places in the hotel tell me that the place is a pimp, drug using, prostitution business.

The place smells bad with smoke and mold. The carpets are filthy. Exterior looks and photos are deceiving.

Don't let your kids out of the room alone.

Room Tip: Many hotels nearby to choose from.
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask travlr31310 about Mainstay Suites Metro Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Nice Surprise”
4 of 5 stars Reviewed 22 December 2011
2
people found this review helpful

For an extended stay hotel this property is excellent. Staff always very friendly at check-in, rooms are large and outfitted well (could upgrade tvs though). Nice swimming pool, free breakfast, and wifi. The hotel is a little difficult to get to as is off one-way access road along freeway, but once you figure it out this is no problem.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask phread45 about Mainstay Suites Metro Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Quality gone way DOWN hill...”
3 of 5 stars Reviewed 2 December 2011
1
person found this review helpful

I stayed here several yers ago when the plac was brand new and the paint was fresh. You were served Chocolate Chips cookies at the front desk in the evenings and the staff was ready to help. it's years later (about 5 years) and the place is already run down and having problems. I travel to Phoenix for business from time to time and always love to get a suite where I can make my own meals, but th kitchen was lacking, the sink in the bathroom was backing up, even after alerting the front desk the matter was not taken of. The air conditoning system wasnt working properly and there were crayon marks all over the furnture.I highly do not reccomend staying here.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Photomitch about Mainstay Suites Metro Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Mainstay Suites Metro Center

  • Mainstay Suites Phoenix
  • Mainstay Phoenix
  • Phoenix Mainstay
Address: 9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Sierra Suites)
Price range (per night):* INR2,508 - 3,232

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