I prefer Holiday In Express hotels for the price and amenities. This one is as nice as the others I have stayed in. The hotel was in a perfect location for our stay, the facility was clean, the beds were comfortable, free wifi was nice, and the continental breakfast was good. I enjoyed the pool and hot tub, which were clean and at a great temperature. The staff was friendly and efficient. One thing to consider is that our room was on the freeway side, which we could hear once the air conditioning was turned off, but it did not bother me at all because we were so tired after running around all day. If that is a concern for you, you might want to ask for a room on the other side of the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 February 2012
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC