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Hilton Garden Inn Phoenix Airport North – reviews, photos

3.0 of 5
3838 E. Van Buren, Phoenix, AZ 85008
Hotel amenities
Hilton Garden Inn Phoenix Airport North
Ranked #15 of 177 hotels in Phoenix
4.5 of 5 stars 143 Reviews
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143 reviews from our community

What travellers say about this hotel
  • Very nice(9)
  • New hotel(4)
  • Not much(3)
  • Free internet(3)
Traveller rating
    77
    45
    19
    2
    0
Only show reviews for Family (22) | Couples (37) | Business (65)
Date Rating
Lincoln, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great Property & Excellent Service”
5 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

Missed our flight home and found this property on tripadvisor. The shuttle picked us up from the airport in just a few minutes. The hotel looked very nice when we checked in. Had a problem with maintenance noise outside our room at midnight. I mentioned it to Lura at the front desk the next morning and she was awesome! She did not make us pay for our room and she upgraded our breakfast. She said we should not have been put in that room because they knew about the maintenance being done. She apologized for the mistake. What a professional! She really made us happy with her quick handling of the situation. We will DEFINITELY stay here again when we are in the area. Plus, the breakfast was one of the best we'd had! The omelet station was so good. Great property and they've obviously trained their people very well in customer service.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jgtraveler about Hilton Garden Inn Phoenix Airport North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn edwards, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review
13 February 2012
Thank you very much for posting your comments after your recent stay with us. We were very pleased that you chose our hotel after seeing other guest comments on this site. We take great pride in our accommodations and the level of service that we provide, the staff really enjoyed reading your comments. We hope that should you travel to Phoenix in the future, you will stay with us again, and start your day off right with a delicious cooked to order breakfast.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager
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Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
“Just keeps getting better”
5 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

I continue to use HGI Phoenix Airport over all the other places in the Phoenix area, for so many reasons but the most important from day one they treat you as faimly and that is not one person its a awesome staff. As many times I have stayed here I witnessed first hand this. It can be a one time stay or many your treatment is always outstanding. The morning staff in the dining room starts your day off and always willing to help you get your breakfast to start the day of bright. I would specifically acknowledge Mike in the front office, Richard and Domica at the registration desk, Cassandra in the dining room. All of them (and the entire team) do a great job providing professional and courteous service. Thanks for making me feel like part of your family.

Room Tip: Get the street side above the fourth or 5th floors and enjoy watching the aircraft land and take off...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn edwards, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review
13 February 2012
We sincerely appreciate your loyalty to our hotel, and thank you for once again posting your comments after your most recent stay with us. Our guest's opinions are so valuable, we are very pleased that our service and accommodations exceed your expectations.

We look forward to your next visit.

Sincerely,

Marilyn Edwards
Owner/Revenue Manage
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Show Low, Arizona
1 review
3 helpful votes 3 helpful votes
“Best property in the Phoenix metro area”
5 of 5 stars Reviewed 9 February 2012
3
people found this review helpful

Myself and the organization that I work for uses the HGI Phoenix Airport North weekly. We have many choices in Phoenix, but chose this property because of the great facility, cleanliness, cost and service. I would specifically acknowledge David in the front office, Richard and Tamica at the registration desk, JD in the bar and Cassandra in the dining room. All of them (and the entire team) do a great job providing professional and courteous service.

Room Tip: Chose a room above the 4th floor on the airport side. Enjoy watching the airplanes, without the noi...
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask James J about Hilton Garden Inn Phoenix Airport North
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marilyn edwards, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review
13 February 2012
The entire staff sincerely appreciates your loyalty to our hotel, and we thank you for your kind words. We work very hard to provide the best service we can and offer the finest accommodations in the airport area, it is very rewarding to read that we are succeeding in our efforts.
We look forward to your next visit to our hotel.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager
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Madison, WI
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“nice hotel, not greatest area”
4 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

The hotel was very nice, new and clean. Internet was included, but there was no breakfast. Also the hotel was kind of in a sketchy area of town. Ok if you need to be close by the airport, but I wouldn't walk around there.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask annieacs about Hilton Garden Inn Phoenix Airport North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nj
Top Contributor
60 reviews 60 reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
“Close to airport and nice!”
4 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

We needed to catch an early flight out of Phoenix, so we chose to stay at the closest Hilton available. Airport N. was clean, offered a free shuttle on the half hour, plus other niceties as hubby is a Hilton Honors member. There are several Hilton propeties in the area and this one is on our list to stay at again.

Room Tip: The higher the better!
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by snivvy for Phoenix
Ask snivvy about Hilton Garden Inn Phoenix Airport North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn edwards, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review
18 January 2012
We sincerely appreciate your loyalty to the Hilton brand, and are happy to be your first choice when visiting the Phoenix airport area. We take great pride in our accommodations and the level of service that we provide, but it is always rewarding to hear guest's comments such as yours.

We look forward to seeing you the next time you visit Phoenix.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager
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Additional Information about Hilton Garden Inn Phoenix Airport North

  • Hilton Garden Inn Phoenix
Address: 3838 E. Van Buren, Phoenix, AZ 85008
Price range (per night):* INR4,347 - 10,644

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