A comfortable stay in a King room facing the pool, we enjoyed the quiet environment in this resort-like setting. The bathroom was nicely designed with granite countertops, marble floors -- very clean throughout. Food service was good, and prompt. We were there Christmastime, and Christmas eve they served tasty hot cocoa and Christmas cookies in the lobby, which was a wonderful.
We did have to open the window to cool off the room, as the thermostat did not seem to go cooler than 70 degrees. Also, the television would revert back to the "welcome" channel every 15 minutes. I asked the front desk for someone to repair this, but no one ever came during our 4 night stay. So engineering service was poor, if at all present. Or they never got the message from the front desk.
The concierge admitted that there was nothing to see in Phoenix, and I would have to agree. But my relatives live here, so oh well. Overall, a nice stay, and I'd come back.
- Arizona Biltmore Hotel Phoenix
