We requested a non-smoking room for medical reasons and when we got there it was a smoking room. It smelled so bad, everyone was sick by the end of the weekend. They assured us over the phone and on the website that the room would be cleaned, however they did NOT replace the dirty towels or clean the sheets the 3 days we were there. The trash was overflowing when we left because they would not empty it. They assured us that the room would be serviced if the dog was crated, but did not follow through. The Manager and other staff were very nice on the phone because we booked and then once we got there they were rude and did not care. This was terrible customer service. When we were checking out the guy at the front desk actually had the nerve to tell us that next time we come back there will be non-smoking rooms open....I'm sorry, but what makes you think I will EVER return? This place was absolutely disgusting and a total rip off.
- Stardust Hotel Parker
