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Holiday Inn Express Nogales – reviews, photos

2.5 of 5
850 W Shell Road, I-19 and Mariposa Road, Nogales, AZ 85621
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Holiday Inn Express Nogales
Holiday Inn Express Nogales
Holiday Inn Express Nogales
Holiday Inn Express Nogales
Holiday Inn Express Nogales
Holiday Inn Express Nogales
Ranked #3 of 10 hotels in Nogales
4.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
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Date Rating
Nogales, Mexico
1 review
“Stay here if you don't value your things”
1 of 5 stars Reviewed 9 September 2010

The HIE in Nogales is a new hotel and they are working hard on getting it in tip-top shape. I stayed at the kids' suite with my family on a business trip and we would travel out most every afternoon. As a neurotic traveler, I always unpack and take stock of what we have and where we're storing everything. The night before our departure, when we were re-packing, I found that my digital camera ($100-$150 price range), a pair of earrings (<$30), and a ring (>$300 and yes - definitely my bad for leaving something this valuable in the room) had been taken. Additionally, when we arrive at home my wife couldn't find some inexpensive make-up items that she had in her make-up bag.

The hotel manager was very courteous and the seemed interested in our complaint however nothing could be done because hotels aren't liable for what you leave in your room apparently. And - Oh by the way, the person who cleaned my room was a long time (4 yr) empoyee of the hotel and is "very honest". So my only other alternative (as a foreigner) is to call in the Nogales police to investigate.

Yes, I should've placed the ring in a safe deposit box...but a note to any traveler coming here - the hotel is fine but be sure to put EVERYTHING in you safe deposit box...because I had things taken from my room that a random (non-neurotic) traveler like myself might not have noticed until much later. Unless you're willing to get the Nogales PD involved - I suggest RUN. My suggestion - stay across the street at the Best Western or the Candlewood.

  • Stayed August 2010, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan Drechsler, General Manager at Holiday Inn Express Nogales, responded to this review
16 September 2010
It is always difficult in handling the issues of potential theft or missing items in the hotel environment. This particular incident was the first one I have encountered at the hotel. Plus we have a seasoned staff who in the 9 years the property has been opened, most have been with us,( especially in Housekeeping) for three years or more. We have the ability to identify all who have accessed the room over the period in question and we did determine that the hotel staff going into the room was the person assigned to servicing the room. Upon the guest departure we thoroughly inspected the room and found an item that was left behind and kept it for them until their return trip to Nogales along with their twin baby cribs for their young babies. I did offer to facilitate a report with the police, but the offer was never taken up. The unfortunate thing is that Hotel Law only provides responsibility for items of value that are placed in the hotel security lock boxes and issued a key. A secure procedure is followed to assure the access is only by the individual signing up for the box. This is a free service for most hotels, especially ours since we value the security of valuables on the property.
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Seattle, Washington
Top Contributor
137 reviews 137 reviews
Reviews in 119 cities Reviews in 119 cities
115 helpful votes 115 helpful votes
“Decent stay at the HIEx”
4 of 5 stars Reviewed 4 December 2009

Pretty standard fare as far as Holiday Inn Express is concerned. The hotel is not that old so still in pretty good shape. There is very little to choose from there on the border, and this is perfectly fine for where you are at. If you are looking for luxury, you won't find it but the rooms were clean and decent sized in a SW motif. Decent workout room and standard fare HI Ex breakfast (those cinnamon rolls are evil and delicious).

  • Stayed November 2009, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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tucson, az
1 review
“Don't bother go next door to the Brand New Best Western”
3 of 5 stars Reviewed 23 November 2009

Everythings nice except they don't have flat screen tv's and I switched to Best Western and they gave me a better rate and the rooms are better.

  • Stayed October 2009, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ivan Drechsler, General Manager at Holiday Inn Express Nogales, responded to this review
17 August 2010
I am pleased to report that our property has been completely remodaled including new flat screen TV's, new beds and all new furniture. We are transformed with a better breakfast selection and our rates are competive! I promise you will experience value with our re-newed and refreshed property. 8/18/2010
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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Don't bother, go next door to Candlewood Suites”
2 of 5 stars Reviewed 23 April 2009

If you MUST have free (but not so great) breakfast, stay at Holiday Inn. BUT if you want half the price and twice the amenities, go across the parking lot to Candlewood Suites - a brand new hotel in 2009. Holday Inn has a small pool, but in April w/ 85 degree weather, the pool was empty. I moved to Candlewood - a good move.

  • Stayed April 2009, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ivan Drechsler, General Manager at Holiday Inn Express Nogales, responded to this review
17 August 2010
The Candlewood is an excellent property, but is a different business model. It is an extended stay property without normal hotel services.At the Holiday Inn we provide daily housekeeping, a great breakfast, and the ability to sit back and watch a first run movie on pay per view. Plus our pool provides a refreshing area to relax!
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Arizona
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Very Accomodating and clean!”
5 of 5 stars Reviewed 22 July 2008

We drive down to San Carlos, MX every year from Phoenix and this is our stop on the first night. We have stayed here a handful of times and their service, rooms, rates and breakfast have always been consistent!

This is a very clean place and the staff is great! The workout facilities are nice as well. I highly recomend it for anyone travelling through!

  • Liked — The consitencey over the past 3 years!
  • Disliked — There is nothing to do in Nogales!
  • Stayed July 2008, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Holiday Inn Express Nogales

  • Holiday Inn Nogales
  • Nogales Holiday Inn
Address: 850 W Shell Road, I-19 and Mariposa Road, Nogales, AZ 85621
Price range (per night):* INR6,169 - 7,392

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