I am from Brasil. My wife and me slept three nigths there. I don´t recommend.

BAD things:
- There was just 1 TV channel, despite the ad of the hotel publicize cable TV;
- They don´t take credit card. For example, to pay the minitrekking excursion, we had to withdraw 900 pesos in downtown to booked it;
- The food is too expensive (the dinner and the lunchbox for the excursions);
- The breakfast was very poor (it was not orange juice... it was TANG, among others things);
- The bathroom was old and not very clean;
- The temperature control of the room didn´t work;
- You have to push the flush of the bathroom during a long time to work;
- The lamp on the bedside table and the plug of the minifridge was unplugged;
- The location is not good.
- The worst: when we use the bathroom for the first time, there was a suprise for us! A "thing" floating in the toilet;

GOOD thing:
- The staff had good willing to help us. But you can see they are not professional;

I stayed here with my sister last year and whilst it is not on main drag it is only about a 10 minute walk downhill. You can always get a taxi back from El Calafate as you save a lot by staying here and it is a good value option if you can't do or feel too old /shy to do the hostel ' shared bathroom facilities ' routine.
The best thing about the place was the young woman who was running the Hosteria . She went out of our way to help us even giving us a lift when confusion arose over our onward travel arrangements to Torres Del Paine National Park in Chile. She made phone calls on our behalf and set a super early breakfast. She went above and beyond the call of duty to help us.
The rooms are US National Park log cabin standard with TV and fridge and private bathroom. They are clean and ours had a brilliant views of the glacial lake. If you want 5 star trappings it is not for you . For a comfortable Patagonian experience I cannot recommend enough.
I stayed at very upscale hotels in Rio and Buenos but the Hosteria Lupama remains in my memory because of it's setting and the genuine friendliness of the staff.
When it comes to travel I am adventurous on choosing location but am a real softie when it comes to accommodation. If you choose Hosteria Lupama you will not be disappointed.

There is not any Internet access in your room. To use your laptop, you must access the Internet at the reception lobby and breakfast area. The hotel is located 2 km from downtown. It does not provide transportation. So, you walk or ask the receptionist at the front desk to call a taxi. Cost 10 PESO one way. Rooms are on the first have no view unless you like looking at a new building construction site and the backyard of a home. The German Shepard leased to a long chain will bark most nights and early mornings making it hard for light sleepers to get a good night's rest. The second floor rooms have a view but not much . You will not see Lago Argentino, Argentina's largest lake from any room. The breakfast is poor. No orange juice -- something that tastes like TANG. A lot of sweets (cookies) toast plus jamon and cheese. The rooms need more hangers for clothes. The cleaning person did a poor job cleaning our room #8 on the 2nd floor. Carpet was not swept and sheets were changed once during our 7-days and nights.
Also, we had to ask for a third towel. Pillows are uncomfortable -- hard! On the plus side, Murial and the other women at the front desk (some speak English) are warm, friendly and eager to help. This is a 1/2-star hotel not worth the asking price for any room. Virginia and Michael, New York City, NY

With a family of 4, I prepaid for a triple room for 3 nights. Upon arrival and having filled in the registration form, I was shown a room with a king size bed. Even though the price of the room was different from what I had paid, and that there was no way of fitting the family in, I was asked, "Can't you all just sleep here?"

While I was going through my emails to find a copy of the paid receipt, another Chinese woman walked in with her husband. The receptionist suddenly realised that there were two Chinese women that night staying at her hotel and she had not even read my name on the registration form but had shown me the room for the other Chinese/American couple. We got our triple room then.

Some of the electrical outlets were not working and when we complained, the answer was, "Can't you use the others?". The door to the balcony would not close tight. Against the fierce El Calafate wind, the door would creak and the wind leaked in all night. "Can't you just sleep though the cold and noise?"

I had booked a Mini-Trek Glacier Tour through the hotel before I arrived. Since the hotel would not take credit card for the tour, we had to go to the Mini-Trek office to pay. The office was astounded that the hotel booked us the tour because my daughter was 7 and the minimum age due to insurance is 10. They would not have allowed us on the tour the next day if we had shown up. We would have been left high and dry with nothing to do the whole day.

The hotel is just outside town and the taxi service in town was not good at all. So we walked back to the hotel every night. It is a 15min walk.

If you have the "it is Ok" attitude, this hotel is fine.