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Hilton Phoenix East / Mesa – reviews, photos

3.5 of 5
1011 W. Holmes Avenue, Mesa, AZ 85210
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Hilton Phoenix East / Mesa
Hilton Phoenix East / Mesa
Hilton Phoenix East / Mesa
Hilton Phoenix East / Mesa
Hilton Phoenix East / Mesa
Hilton Phoenix East / Mesa
Ranked #11 of 54 hotels in Mesa
4.0 of 5 stars 133 Reviews
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133 reviews from our community

What travellers say about this hotel
  • Very nice(8)
  • Pool area(5)
  • Breakfast buffet(3)
Traveller rating
    49
    36
    23
    16
    9
Only show reviews for Family (34) | Couples (21) | Business (45)
Date Rating
St. George, Utah
1 review
1 helpful vote 1 helpful vote
“Lipstick on a Pig”
2 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

While this hotel common space was nice there was clearly problems, like portable heaters in the lobby, the vents had not been cleaned or the ceilings painted in many years, as indicated by the stains around the vents. The room that my family stayed #727 in was a junior queen suit this room was dated, the flatscreens were dim and fuzzy, there was extensive ware and tare on the room, paint missing from the walls chunks of wood and finish missing from the all of the woodwork. The carpet was old and musty. There was old and unnecessary electronics hanging down from the desk. The positive was access to the executive lounge for happy hour and breakfast.

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Southy2k about Hilton Phoenix East / Mesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix East / Mesa, responded to this review
23 January 2012
Dear Guest,
I would like to personally apologize for your less than desirable stay with us. I greatly appreciate your feedback as we are always looking for ways to improve our overall service and hotel appearance. Our engineering team has been notified of these concerns and will be addressing them immediately as we take your feedback very seriously. I am happy that you enjoyed our executive lounge happy hour and continental breakfast during your stay with us. Again I sincerely apologize for the frustrations you experienced. If you have any other concerns or questions please do not hesitate to contact the hotel directly and speak with our guest services manager, Alex Slingerland.

Thank you again for your feedback and I hope we have the opportunity to repair our damaged reputation with you in the near future.

Sincerely, Gary Levine, General Manager
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Auburn, Washington
1 review
“highly recommend”
5 of 5 stars Reviewed 17 January 2012

hotel staff makes the stay a great value. good location for a golfing

Room Tip: pick golf course side a small 9 holes next door
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask alan k about Hilton Phoenix East / Mesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix East / Mesa, responded to this review
23 January 2012
Dear Guest,
We appreciate your feedback and glad that we met your expectations. We look forward to accommodating you again on your next visit to the Hilton Phoenix East/Mesa.

Sincerely, Gary Levine, General Manager
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North Platte, Nebraska
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Comfortable, nice and fab location. Easy to get around the Phoenix metro”
4 of 5 stars Reviewed 16 January 2012

Very nice hotel. We were upgraded since during our 4 night stay to a deluxe room with balcony. I loved the coffee and new upgraded with peter thomas roth products for the bath. Beds were comfortable. Be Aware if you buy your rooms from Priceline or another website = no breakfast. The breakfast was over $42 for two (unless you have a room voucher for free buffet). We did not so we ate just one time.
LaVazza coffee pod maker was great in room. No hassles and quiet. Would stay again in a heartbeat! Overall score 10 out of 10. Outstanding cleaning crew for my room. Stayed 4 nights January 10th with check out on the 15th.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by wendynp2007 for Mesa
Ask wendynp2007 about Hilton Phoenix East / Mesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix East / Mesa, responded to this review
23 January 2012
Dear Guest,
Thank you for your post. I’m so sorry you experienced that with Priceline, however we always have deals on our site such as the Bed & Breakfast package. I am pleased to hear the rest of your stay was outstanding! We would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely, Gary Levine, General Manager
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Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Awesome Crew”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

Vwery nice staff, always willing to accomodate my ever changing needs

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask FjE63 about Hilton Phoenix East / Mesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix East / Mesa, responded to this review
5 March 2012
Dear FjE63,

Thank you so much for your comments. I am glad you enjoyed your stay and our service. We hope to see you again soon.


Sincerely, Gary Levine, General Manager
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Gettysburg, Pennsylvania
Senior Contributor
31 reviews 31 reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Delightful stay”
4 of 5 stars Reviewed 29 December 2011
3
people found this review helpful

The entire staff of this hotel was friendly and courteous. The front desk checked us in promptly, and offered recommendations for good restaurants. The lady who ran the breakfast in the Executive Lounge was positively delightful. The breakfast included breads, fresh fruit, cold cereal, scrambled eggs, oatmeal and great coffee. The room was large and clean.

On the "things that need improvement" side, in-room internet was offered, but for an additional charge. The hallway carpets could use a cleaning.

I would stay here again.

Room Tip: My daughter and her husband upgraded to a junior executive suite, and it looked quite nice.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JGKramb about Hilton Phoenix East / Mesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix East / Mesa, responded to this review
23 January 2012
Dear Guest,
Thank you for taking the time to share your experience about your recent stay with us. I am pleased to hear our service and breakfast was to your satisfaction. On the note of the internet charge, please know we are in the process of improving that. I have informed my department head of housekeeping on the carpet cleaning and once again I’d like to thank you for your feedback and for your business. We hope to see you soon!

Sincerely, Gary Levine, General Manager
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Additional Information about Hilton Phoenix East / Mesa

  • Hilton Phoenix East Mesa
  • Hilton Phoenix East
  • Hilton Mesa
  • Mesa Hilton
Address: 1011 W. Holmes Avenue, Mesa, AZ 85210
Price range (per night):* INR5,558 - 11,227

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