The Park Hyatt is nice, don't get me wrong, clean lines, fine service (if not a little too full of themselves), food is okay, pool serves the purpose, walking distance to everything...but it lacks something? Charm? Style? Soul? I dunno...a fine chain hotel.

the hotel is good but the air conditioning system is very bad. The grill restaurant produces a very strong odor that pollutes the rooms. For the same cost-benefit relation it's possible to get better hotel in Mendoza. Nice wine bar. Nice service.

Rooms are very modern. Bathroom is huge with marble tiles throughout. Bed was king size and had linen changed every day. Staff are helpful and most speak some English. Service response is instantaneous. Wifi is free in the lobby with password request in the rooms. It is about USD12 a day in the rooms. There is a range of restaurants and a large open square that separates the hotel from the casino. A large number of security staff are present but unobtrusive. Beef at the Q Grill restaurant was perfect.

We spent 2 nights at the Park Hyatt. We found the service to be excellent. When we arrived, we wanted to return our rental car two days early to the downtown Hertz location instead of at the airport. The Hyatt representative called Hertz and arranged for us to do this as I only speak a small amount of Spanish and the Hertz representative spoke no English. The bellman then walked with me to the corner and showed me how to get to Hertz which was only a block away. The concierge was fantastic. She helped us plan a trip to Portrerillos to mountain bike. She recommended excellent restaurants and made reservations for us. Sergio, the private driver who took us to Portrerillos was excellent and informative. He waited while we went mountain biking for 2 hours. The concierge also arranged for us to have late checkout as we did not need to leave for the airport until 8:30PM. We were able to use the room until 3:30PM. After that, there was a secure place for our luggage. Our room was an executive corner room on the fourth floor which was clean and large as was the bathroom. The staff was very friendly and accommodating so our experience was very different from some of the other reviews. We would definitely stay at the Hyatt again if we travel to Mendoza.