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Soltigua Apart – reviews, photos

3.0 of 5
Av. Juan B. Justo 626, 5500, Argentina
Hotel amenities
Soltigua Apart
Soltigua Apart
Soltigua Apart
Soltigua Apart
Soltigua Apart
Soltigua Apart
Ranked #16 of 80 hotels in Mendoza
4.0 of 5 stars 111 Reviews
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111 reviews from our community

    Trip type
Traveller rating
    50
    37
    12
    7
    5
Date Rating
Santiago, Chile
Senior Contributor
30 reviews 30 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great location, clean and bright - but no kitchen as advertised.”
4 of 5 stars Reviewed 24 January 2012

Overall I was very happy with Soltigua Apart. It was clean and bright, and fairly quiet. And the beds are supremely comfortable! It is in a convenient location, only seven blocks from the main part of town, but on the same street as a couple of nice eateries (the Peruvian kiosk and Annas bistro).

The staff are professional and polite. I'm not sure if they spoke English as they seemed to understand my appalling Spanish so I stuck with that.

Breakfast was included, but consisted of the typical argentine breakfast of tiny sweet medialunas and rock hard doughy tortitas, so we skipped that each day.

Wifi is pretty hit and miss, but it has been everywhere except BA.

My only gripe is that I booked Soltigua because it advertised a kitchen, but we had only a microwave and a plug in counter top stove plate. No stove/oven/ toaster. Luckily there are so many restaurants serving good food in Mendoza that we didn't really mind but it wasn't the budget driven eat at home choice that we'd been planning for.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gravenhurst
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Great service”
5 of 5 stars Reviewed 10 January 2012

The staff went a number of extra steps to book tours for us.
The 3rd floor apartment was clean and spacious but the kitchen needed a bit more such as towels, and detergent. The staff recommended Bistro Anna for supper and it was very good.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask downtheriver about Soltigua Apart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Cute and very clean apartment”
5 of 5 stars Reviewed 10 December 2011

Stayed 3 nights in 2 bedroom apartment. Very good size, confortable, very clean, everything new. Fantastic quiet location. Would recommend. Staff friendly. Nice pool. Would stay again.

Stayed December 2011, travelled with family
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Ask Susan S about Soltigua Apart
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california
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great service!!!”
5 of 5 stars Reviewed 8 December 2011

We picked Soltigua because others had rated it highly on Trip Advisor. We were not disappointed. Great and spacious rooms, new and very clean apartments, well equiped kitchen, perfect location. Staff extremely helpful and friendly. Have a great stay!!!!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Decent accomodation, worst service ever...I would avoid until they change management”
1 of 5 stars Reviewed 4 December 2011
4
people found this review helpful

Our stop to Mendoza was one we were very much looking forward to - after 36 hours bus across Argentina. Unfortunately, Soltigua turned out to be the worst place we stayed at during our holiday, due to very poor service from very young staff not properly trained and a non-existing manager, who finally materialised and, to end on a positive note, threatened us to take more money from our credit card if we wrote a bad review! What a crazy thing to say for someone in that position!
Here is the full story, if you want to know more:
As we had changed plans we phoned the hotel to extend the booking for one more night. The person on duty we spoke to confirmed it was all done. With hindsight, we are not sure he had understood our request although my friend did ask for an English speaker and they confirmed he was...We arrived at the hotel at around 2300 on a Wednesday night (sizeable and cute apartments by the way) only to find out that in fact we did not have a place to stay for the following night. The staff in reception was very young and did not deal with the situation with any sort of client servicing skills. We asked to speak to the manager but she was nowhere to be seen.
Next morning they told us they had found a solution and it was all sorted. When we returned that afternoon we found out that that solution meant us not having a room until 10pm! They were surprised at our request of at least using other shower facilities and reluctantly let us in another room. Again, we asked for the manager but she was not around.
At check out time we were presented with a bill for the second night that was twice what paid via Expedia (nearly $150) and did not reflect in the slightest the fact that we only accessed the room at 10pm or any of the other trouble. Again, dialogue with the manager was via these young staff that kept stepping out of the room when speaking to her. We weren't getting anywhere so we asked to check out later in the afternoon with the manager and that she should hence grace us with her presence. We told them they could move our luggage from the rooms and that we would only want to sort out finances later with the manager.
When we returned the manager was finally there - and with a bill that featured a third night on it - since we had not checked out properly in the morning!! We had a bus to catch and no time to argue so had to settle for the full extortionate rate they had put forward for the second night... She did take the third night off. As we were leaving we told her we would write a bad review and she literally said "if you write a bad review I will take money from the credit card I have on record". It think this is shocking.
Ortensia

  • Stayed November 2011, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Soltigua Apart

Av. Juan B. Justo 626, 5500, Argentina
Price range (per night):* INR3,957 - 7,691

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