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Hotel Madero – reviews, photos

4.5 of 5
Rosario Vera Penaloza 360, Puerto Madero Dique 2, Buenos Aires C1107CLA, Argentina
Hotel amenities
Hotel Madero
Ranked #31 of 431 hotels in Buenos Aires
4.5 of 5 stars 303 Reviews
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303 reviews from our community

What travellers say about this hotel
  • Very nice(6)
  • Breakfast buffet(5)
  • Rooftop spa(4)
  • Great location(4)
  • San Telmo(4)
  • Friendly and helpful(3)
  • Bar area(3)
  • Very good(3)
Traveller rating
    182
    92
    16
    5
    8
Only show reviews for Family (26) | Couples (95) | Business (66)
Date Rating
Chicago, IL, USA
Top Contributor
89 reviews 89 reviews
Reviews in 69 cities Reviews in 69 cities
216 helpful votes 216 helpful votes
“Modern, good location”
4 of 5 stars Reviewed 11 February 2012

Spent one night here after a night at the Hilton. Both hotels are in the Puerto Madero area which consists of a lot of new buildings but still quite a bit of green space. Location very safe and pretty central to BA sights with many things walking distance. The hotel was modern with a very trendy feel. Front desk staff was good, but bell staff and bar staff were very slow and disinterested. The Red White and Blue bar had some great wines by the glass. Room was fairly large, modern and clean. Overall a great place to base yourself for seeing BA.

  • Stayed March 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ChicagoAlli about Hotel Madero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Madero, Gerente at Hotel Madero, responded to this review
16 February 2012
We appreciate your review of the hotel and our neighbourhood and above all thank you for your overall comments. Regarding the service issue, I apologize if your perception was of our staff being disinterested service wise. On a daily basis Service and Quality are the bases of our Standards. We are truly grateful and are of our most interest and concern the surveys and comments left from our guests. Again thank you for your valuable comments and your time.
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Houston
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Modern hotel in modern part of town”
4 of 5 stars Reviewed 9 February 2012 via mobile

Clean and modern hotel. Good facilities, very comfortable beds, good food, service slightly slow.

Good access to the restaurants etc in Puerto Madero. Very safe area

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask muckleloon about Hotel Madero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Madero, Gerente at Hotel Madero, responded to this review
15 February 2012
Thank you for your review of the hotel and would like to apologize for the impression received of our service. Your comments help us to assure that we are meeting with ours guest’s expectations in every way. Thank you again and hoping to host you in the future once again.
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Sadly standards have slipped since it was a Sofitel”
3 of 5 stars Reviewed 29 January 2012

Everything has declined since we last stayed here in 2007. Basic housekeeping and maintenance has been overlooked and there is an air of tattiness throughout the hotel, e.g. The bath in suite 713 has a peeling interior, the lifts have stain marks on the walls, room curtains do not close properly, flooring is lifting, the terrace on floor 9 outside of the cafe has damaged and potentially dangerous wooden decking.... Overall, not the high class experience we had previously experienced on two occasions and as such sadly not value for money. Breakfast service was poor with many of the staff more interested in talking to each other than serving clients...

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask rellevart05 about Hotel Madero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Madero, Gerente at Hotel Madero, responded to this review
30 January 2012
We are awfully sorry for the impression given, not measuring up with your expectations, we thank you for your review. Refurbishments are scheduled in guest rooms and public areas. Concerning the Service, we have already revised this matter. Again, thank you sincerely for your time for letting us know about your stay and hoping to count you among our distinguished guests again in the future.
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Bogota, Colombia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Excellent”
5 of 5 stars Reviewed 17 January 2012

This is one of the best Hotels I have stayed at. Very nice people, great rooms. Overall I had a fantastic stay with my family.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask msavdie about Hotel Madero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Madero, Gerente at Hotel Madero, responded to this review
24 January 2012
We are sincerely thankful and proud for receiving your review of our Hotel. We are delighted that you have enjoyed your stay in Buenos Aires with your family.

Service and Quality are the key in making our guests live a Madero Experience and to give you the sensation of being at home away from home. Having the opportunity to totally meet your desires, needs and expectations.

Again, thank you for your feedback, looking forward to count you again among our distinguished guests in the near future.
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Rochester NY
Senior Contributor
34 reviews 34 reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“3rd hotel in buenos aires”
5 of 5 stars Reviewed 11 January 2012

3rd times a charm. Finally...this was what we were looking for. Trendy, great location, clean, hip, excellent service. Nice breakfast included with large variety...not just stale danish and cold meat like other hotels. Pool had small but ample area for catching a few rays...not a pool scene by any means. We also stayed at Caesar park...super nice but stuffy, polo suites...too loud, no scene, horrible location and then here....just right for couple

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by java23 for Buenos Aires
Ask java23 about Hotel Madero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Madero, Gerente at Hotel Madero, responded to this review
19 January 2012
First of all, we are thankful for your review on this site and are pleased that we have met your expectations during your stay at our Hotel.

We are by all means happy that we have measured up with the quality of our outlets and the staff having made the difference with our service. We understand that Service and Quality are the key for our guests to live a Madero Experience and make them feel at home away from home.

Again, we thank you sincerely for your kind words and look forward to welcoming you back in the near future.
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Additional Information about Hotel Madero

  • Madero Hotel Buenos Aires
  • Sofitel Buenos Aires
Address: Rosario Vera Penaloza 360, Puerto Madero Dique 2, Buenos Aires C1107CLA, Argentina
Price range (per night):* INR9,864 - 15,437

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