IN ENGLISH
Buenos Aires. Waldorf Hotel. Calle Paraguay 450. My family – father (83), mother (69), aunt (79), son and I – stayed at the Waldorf Hotel from October 29 to November 3, 2010.

The Hotel doesn’t provide any information or even brochures on the most basic tourist attractions in town and has a single computer for the clients’ use, to which, of course, there’s always a huge waiting line. To make matters worse, it doesn’t provide safes in the rooms, but only at the reception desk, always crowded.

My aging mother, unfortunately, forgot most of her money – 2000US$, 700 pesos (Argentine currency) and 300 reais (Brazilian currency) – in a black waist bag (a pochette) under the white pillow on her bed. We left the hotel at lunch time and were gone under three hours. Meanwhile, the room was cleaned “and the money too”. Hotel staff claimed it could have been washed away with the bed clothes, in spite of the difference between the color of the bag and the color of the clothes. The money was never retrieved and the Hotel didn’t even have the courtesy of offering us another stay in the future to make amends.

Upon our return to Brazil, we contacted our tourist agent and the Hotel manager promised they would offer us a stay to make up for the theft. That was over a month ago…

So, I strongly recommend that you avoid staying at the Waldorf when you go to Buenos Aires.

Adriana Fattini

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I stayed in the hotel for the Year End holidays and the experience was negative at all. The staff members are rude and not prepared. The room is really old, small, with small beds, no safe box and terrible shower!
The only good thing is really the location, you can go almost everywhere by foot.

I have stayed at a lot of hotels in my time and rarely feel compelled to write a review however the staff at the Waldorf are the rudest I have ever come across.When we arrived at the hotel they were over booked and moved us to another hotel. Rather than explaining they spoke in Spanish and completely ignored us and my requests to find out what was going on. We ended up checking back into the hotel a couple of days later. We checked out in the morning and requested to use the hotel safe for the day to leave our passports. The man at the desk (Segio) was extremely rude and said this was only for hotel guests. When I questioned this he completely ignored me and turned the whole conversation to my husband despite the fact that he was initially talking to me. I have never been spoken to and treaeted so rudely by staff at a hotel and I have done a lot of traveling. If you want helpful and accomodating staff then avoid this hotel at all costs.

This place is clean and is convientiently located to explore downtown Buenos Aires. It is a bit of challenge to get information from the front desk. Overall, an okay place for a couple of nights.