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Design Suites and Towers – reviews, photos

4.0 of 5
Marcelo T. de Alvear 1683, Buenos Aires 1060AAE, Argentina
Hotel amenities
Design Suites and Towers
Design Suites and Towers
Design Suites and Towers
Design Suites and Towers
Design Suites and Towers
Design Suites and Towers
Ranked #172 of 431 hotels in Buenos Aires
3.5 of 5 stars 120 Reviews
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120 reviews from our community

    Trip type
Traveller rating
    24
    47
    22
    15
    12
Date Rating
Connecticut
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“I don't understand the complaints here...”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We paid $130 a night (January 9-12 2012) and expected a comfortable room, maybe with tea/coffee making facilities and a safe. That's what we got, plus a fridge and microwave.

We did not experience any problems with noise or with the cleanliness of the room, which was also large enough to accommodate two people with one suitcase and one backpack each.

Desk staff were efficient, friendly and helpful. The staff I met could speak at least a little bit of English, which was a bonus given my very elementary Spanish.

The breakfast was fairly standard... ham, cheese, cereal, croissants/bread, juice, yogurt. Nothing special, but certainly not "bad."

No complaints here.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BrethynDa about Design Suites and Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soledad De Simone, Director Comercial at Design Suites and Towers, responded to this review
7 February 2012
Dear Guest;

Thank you very much for taking the time to share your experience at Design Suites.
Your feedback is very important to us, and your experience is definitely a great opportunity that´s why we really appreciate your remarks.

I hope to see you again in our hotels shortly. All the best
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, California
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Avoid At All Costs”
1 of 5 stars Reviewed 23 January 2012

In December 2011 we were in a group of 30 people visiting Argentina. We stayed in all 3 Design Suites properties and had inferior experiences in all of them. Our group had 16 rooms for 14 nights + as some people arrived early and others extended their stays. Without exception the staffs were not helpful and never did anything to show they appreciated our business. The rooms in BA are so small that if each of the 2 guests have a suitcase they will have trouble moving around. The last morning some of our group had an early departure before breakfast was being served and the staff refused to serve them expresso unless they paid!

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Portymom about Design Suites and Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soledad De Simone, Director Comercial at Design Suites and Towers, responded to this review
9 February 2012
Dear Guest,

Thank you very much for your comments.
We want to express our most sincere apologies for the mentioned disadvantages and regret that you have a bad impression of our hotel.
I hope to meet you again shortly and hopefully receive only Positives next time!!!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Contributor
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Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
“A generally dirty hotel”
1 of 5 stars Reviewed 14 January 2012

I stayed one night at this hotel and that was one night too many. For a fairly pricey hotel that seems to market itself as being quite upmarket I really couldn't believe how bad it was.

On arrival I entered my room only to find that the bed quite clearly hadn't been changed. There were all sorts of hairs in and on the bed and it really was disgusting. I went back to reception to complain and the rather unhelpful staff agreed to give me another room. Thankfully that room did have a clean bed but the rest of the room was quite dirty and shabby - hairs in the bath, peanuts on the floor, general grime throughout. It was certainly not what I was expecting. The breakfast was very average and in the middle of the breakfast room there was a pool, for design reasons rather than for swimming. Needless to say the pool had all sorts of leaves and dirt floating in it.

There are so many nice hotels in Buenos Aires that I'd definitely advise anyone to give this one a miss.

  • Stayed November 2011, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soledad De Simone, Director Comercial at Design Suites and Towers, responded to this review
16 January 2012
Dear Guest;

Thank you for taking the time to write your comments about your experience at our hotel.
Your feedback is very important to us, and your experience is definitely a great opportunity for us!

Please receive my apologies for the inconvenience; we usually check this to assure you receive the best but we obviously failed in this occasion. We will double check our procedures to verify what caused this failure and assure it does not repeat.

I hope to meet you again shortly and hopefully receive only Positives next time!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porto Alegre
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“expensive and bad breakfast”
2 of 5 stars Reviewed 28 November 2011

I paid U$230.00 per night and I had one of the worst breakfast in my life.

  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Gus-br about Design Suites and Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miami
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Horrible experience, dirty rooms”
1 of 5 stars Reviewed 21 November 2011

I stayed in this hotel in November 2011. I was given a rate of three nights for price of two. The normal room rate was listed as well over USD 200. The hotel passes itself off as a "design" hotel. This is a joke. The lobby is a poor attempt at looking like a modern design hotel, with cheap furnishings. The room are worse. Everything is chintzy, cheap quality, with dirty laminate floors, a dirty 'chaise' chair, a lighting fixture hanging down with a hole where the chain meets the wall, and found hairs in the bed and a dirty bathroom. Clearly they had barely cleaned the room before I checked in. I called the same day and advised I would be checking out the next day (was lucky and found another great hotel with a room - Purobaires). The next day I was changed over $500 for one night's stay - over $300 for the room and a $150 "penalty fee" for an early check out. Don't stay in this dump!

Room Tip: Don't book!
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  • Stayed November 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask michaelmo about Design Suites and Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soledad De Simone, Director Comercial at Design Suites and Towers, responded to this review
22 November 2011
Dear Guest,
We appreciate very much your comments, which help us to improve our standards of service.
We want to express our most sincere apologies for the mentioned disadvantages and regret that you have a bad impression of our hotel.
In this regard, we have acted accordingly to your comments, and want to let you know that the necessary adjustments have been successfully made.
It is important for us to keep a close relationship with our customers, which is why we appreciate your remarks.
Kind regards,
Report response as inappropriate
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Additional Information about Design Suites and Towers

  • Design Hotel Buenos Aires
Address: Marcelo T. de Alvear 1683, Buenos Aires 1060AAE, Argentina
Price range (per night):* INR5,629 - 12,261

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