Our worst hotel experience in a long time....
Found this place on booking.com, it looked ok and the reviews were quite good. But according to our opinion this was far from the truth:
1. On arrival the staff gave us a room on the 11th floor and in this room there was this loud strange sound from machines coming back repeteadly every 5 mins. When we called the staff they said it was from the pool machinery and it would go off at 21.00. When we came back from,dinner shortly after midnight and wanted to get some sleep, then there was still this loud noise. We tried to sleep, but it was impossible. At 03.00 we gave up and called the staf, that gave us a room on the 8th floor. It was ok...
2. Pool area looks wonderful on the website, but in reality its awful. Its run down, dirty and has glass walls and glass roof. Do we need to say its gets hot???
We chose never to visit it again
3. Cleaning leaves a lot to desire. Hair, dust etc was easy to find and not worthy a so called 4-star hotel...
4.The biggest of Dolmen is the staff. Their attitude was extremely disturbing and the management really needs to give them proper training and understanding of how to deal with customers. We are experienced travellers and visit at least 15 different hotels per year and have never met staff that treated guests like something the cat has brought into the house...
A friend of ours stayed at Dolmen during the same time and was even more disturbed by the conditions at Dolmen and wrote a very critical revied on Dolmen. However, Tripadivos chose not to publish it. Lets see if this one gets published...
- Dolmen Hotel
- Dolmen Hotel Buenos Aires
