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Park Chateau Unique Hotel – reviews, photos

4.0 of 5
Talcahuano 1253, Buenos Aires C1014ADA, Argentina
Hotel amenities
Park Chateau Unique Hotel
Park Chateau Unique Hotel
Park Chateau Unique Hotel
Park Chateau Unique Hotel
Park Chateau Unique Hotel
Park Chateau Unique Hotel
Ranked #227 of 431 hotels in Buenos Aires
3.5 of 5 stars 240 Reviews
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240 reviews from our community

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Traveller rating
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    75
    52
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Date Rating
Brasil
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Stay away”
1 of 5 stars Reviewed 10 March 2011
1
person found this review helpful

We just choose this hotel on expedia because of its price and location, as we need a place to take a nap for few hours as we should arrive in Buenos Aires central airport at 10 PM and have a flight on Int´l airport at 6 AM. Besides that, being 4 star rated, part of a hotel chain that has been part of Kempisnki hotels it would be all I needed.

Few days before my trip, I checked this hotel´s review on trip advisor, what I do for all bookings, but did not for this one due to the above mentioned reasons.

Aware of their politics of overbooking and transferring to other hotels, I tried, without success, to call them to check if I should go directly to the other hotel. However, nobody answered my calls.

Arriving there, before I even said my name, the check in guy, started his bla-bla-bla, probably a text known by heart.
As I knew it was useless to argue, I just asked for the taxi quickly.
Took at least 20 minutes for the taxi to arrival. Meanwhile, another brazilian customer arrived. The receptionist asked him to take a seat and wait, as he would tell him the same story. When the guy come to seat close to us the receptionist asked him to seat far away!!!!!
Up to leave the hotel another victim couple arrived. They do it in a high scale!!!

On the other hotel: lazy check in, asked us to see the voucher, credit card guarantee…
They gave us a low level room in the front of the hotel, where a depressing tango show was happening under our window. Incredible! Needless to say that the old windows did not seal any of the noise.

At 2 am when we felt asleep, SURPRISE: the recepcionist called us TO CONFIRM OUR TAXI TIMMING!!.

We had made clear when at the check-in - we need a taxi 4 AM. We do speak Spanish!!!

At 4 AM no taxi in the front of the hotel. The receptionist said to me it was normal to be late, there is traffic jam during this time!!!!

This was the worst treatment rendered to a customer in the whole history of hospitality business, ever. This "Unique" Chain must get out of the market as soon as it's possible! It's a danger let them operate and deal with people!!!

  • Stayed March 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Steamboat Springs, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“poor hotel conditions”
2 of 5 stars Reviewed 6 March 2011

The small hotel is in an excellent location. However, it is poorly run. Room towels on more than one occasion had holes in them. The breakfast tableware had chipped dishes and cups.

  • Stayed February 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“Park Château Unique a heavenly experience in Recoleta”
5 of 5 stars Reviewed 20 January 2011
1
person found this review helpful

For a month I traveled for the most beautiful provinces of Argentina.
SALTA Province is my favorite.
I had to return to Buenos Aires, just one day, next day he was returning to London.
I arrived at the Park Chateau Unique, on 16 January, and was greeted by two receptionists; one of them, according to his ID indicated it was called Fabian.
Dearest Tourist, we need to express who we feel, our expriences and who being treated: that’s not being friendly, it’s about say the truth.
Almost 20 years as a tourist, never had the experience of being treated like a king.
Fabian’s English, just excellent.
His education: that of an English gentleman.
Its sweetness, charisma, made me feel as if at home, was really special.
The hotel, a luxury, sumptuous decoration, the owners must have chosen the most prestigious designer of Argentina.
The Room, stunning, immaculately cleans.
I want to highly recommend this wonderful hotel; you never can forget this wonderful experience.
Thank you very much from the bottom of my heart to Fabian, the waitresses who made a memorable breakfast, thanks to the Manager of Park Chateau Unique.
Fabián said me, Mr. Mariano Baez, is our General Manager and my boss, is a wonderful human being, all you need ask to him, you’ll see, he is The Best of the Better.
Probably because of their ability, is that the Hotel is a true gem, and the staff is wonderful.
See you soon, UNIQUE COLLECTION, You are the Best.
Greetings.
Padraig

  • Stayed January 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“BE AWARE”
2 of 5 stars Reviewed 8 January 2011

This hotel is only good if no other hotel is available in town. Room is ok for 2 nights. Extremely noisy, every room is next to the elevator, that by the way its a 1928 model.
Two person elevator only fit here.
At check out time, mini bar goodies were tried to be charge by Fabian, front desk clerk at that time. Looks like room maid ate some things.
Also, be aware if front desk tries to call for a Taxi, additional charge will be added at destination.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
“Not Impressed and Moved Out”
1 of 5 stars Reviewed 9 October 2010

I travelled with my husband for a business conference hosted at the hotel along with a large group of others. We travel widely and I would not reccomend the hotel unless I was a budget traveller and requiring no more than a 2 star stay; the internet photos of the rooms are extremely misleading. We had more than 15 rooms booked and 7 of those rooms (those that I know of) booked were immediately vacated at checkin or after first night. Carpets are left un-vacuumed, rooms are not 4 star (1 1/2 to 2), large piles of dirty laundry left on the stair wells and landings until 5pm, not sure how emergency evacuation would be handled, bathrooms were terrible - large cracks across tiles and some lifting off the walls completely, our toilet was not secured to the floor, taps rusting, scale all over the shower head, other rooms had no water at all, and I got bitten on the arms and legs. Breakfasts were very basic. Internet was painfully slow. We moved around the corner to Marseilles Des Anges to remain in the area (which was superb) so they could attend the conference meeting, and forfeited one nights cost to move out.

  • Stayed October 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Park Chateau Unique Hotel

  • Hotel Park Chateau Unique
  • Park Chateau Unique Buenos Aires
  • Kempinski Hotel Park Chateau Buenos Aires
Address: Talcahuano 1253, Buenos Aires C1014ADA, Argentina
Price range (per night):* INR4,737 - 9,195

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