I'm an SPG member as are the two other people I'm travelling with on business in Buenos Aires. We just left the Barra Sheraton in Rio and there couldn't be a more stark contrast. In Rio the facility was beautiful and the service excellent with people bending over backward to help and even giving us gifts for being SPG members. At the Liberador I just witnessed the only two font desk clerks literally yelling at a customer about the fact that the elevator wouldn't work and that he could not have a morning swim, this is in front of an entire lobby of people. The older gentleman was definitely complaining but not unruly or disrespectful in any way and asked to see the manager. The front desk clerks again yelled at him saying "that's not the way it works here" and "the manager isn't here yet" (9am). The rooms smelled of mildew and mold one of our guys asked to be moved, they didn't do it. We are changing hotels today.
- Sheraton Buenos Aires
- Buenos Aires Sheraton
