We stayed here one night in January and two nights in early February. The location is great, at the top of Florida, handy for shopping and restaurants.

Most of the staff were great, with the exception one or two slightly sour ones. The staff in the bar and at the concierge desk were particularly helpful. Front desk did try to charge us for breakfast on our first stay, when it was included in our rate, but took the charge off without any argument when we pointed this out.

I was a little disappointed with the standard of the property overall, as it had been marketed to me as a 5 star. I don't believe it lives up to this as the decor in the public areas was quite tired and needed some attention, plus the "courtyard" our room looked out onto was filthy. The rooms also lacked the luxury feel I'd expect in a 5 star hotel. Having said that, the building is full of history and is quite lovely if you prefer historic hotels. If I hadn't been expecting a 5 star hotel, I probably would have been a lot happier with it.

Room size is pretty good, not huge but comfortably big enough for the two of us and our ton of luggage. The bathroom amenities are a bit limited and housekeeping didn't replace everything we'd used when they serviced our room. The bed was definitely comfortable. The air-conditioning doesn't have an individual control beyond heat/cool and fan speed, and the room did get quite hot at times.

We did have a good stay in Buenos Aires and the location was definitely a good point. I probably wouldn't choose to stay here again. Maybe if the rate was really good, but not for full price.

I stayed twice here in January, once for three nights and once for one. This is an older-style hotel and none the worse for that. The best point is the size of the (not luxurious) rooms and beds. The junior suite I'd booked is large, with two full size rooms and an excellent king-size bed. The view is horrible, onto the inside of the hotel, but the compensation is that the rooms are silent, a real bonus in a city centre hotel. The location is perfect. There are some quirks, however. Why do hotels of this class charge you the equivalent of £4 for a bottle of mineral water in the room? Why not just put it into the price (which is reasonable).This must be the only 5* hotel in the world that doesn't have a lift on the lobby level. Breakfast is mediocre and 3* at best, a surprisingly frequent problem in Argentina (where dinner can often be world-class).The staff are willing and amiable, but not sparklingly efficient. It took 20 mins to get my bag down from my room when departing. Worse, on my first stay, I arrived from the UK at 08.30 when, understandably, my room was not available. My luggage was therefore taken at my request to the Fitness Centre, where I showered and shaved etc. Leaving my luggage there, with instructions to move it to my room when available, I left for a meeting. Returning at 4.00 to my room, my bags has indeed been delivered. Three days later, flying south, I suddenly realised I didn't have my (expensive) new coat, which had been with my luggage on arrival but which I realised had not followed my bags to my room. I had not missed it as the temp in BA that week was 34C. In Ushuaia, my next destination, it was 10C and chilly. I therefore had to purchase another coat and instructed my Argentinian agents to seek to locate the original at the Marriott. Despite several efforts, they could not do so. On returning twelve days later, my lengthy personal enquiries at the front desk, the concierge and the Fitness Centre were fruitless. "Perhaps you left it somewhere else?" The Fitness Centre Manager was "absolutely certain" that no coat had been left there. I gave up and rang the elevator call button to leave this floor. As the lift arrived, a young girl emerged from the office with my coat over her arm. "Is this your coat?". Despite their visible and justified embarrassment, I got no proper apology. Not very good.

Centrally located at the top of Florida street (the main walking and shopping street). Is about 2 blocks from the Galleria Mall. This hotel is over 100 year old, so that speaks for its self. The concierge service was very helpful in arranging tours for us. We used a company called Tore Savino.com (www.toresavino.com). Both the delta tour and the gaucho ranch tour were both excellent.Its a Marriott hotel.

Popularity

Sorry to say, but the numerous other flat to negative reviews of this hotel are accurate. Upon arrival, my reserved room type was not available and the only reply was it "would not be soon" until it was ready. The guide in the room said gym hours start at 6am, only at the front door itself do you find out it open at 8am. Guide in the room says call front desk for off hours access to the gym - front desk answer - we cannot help you, we dont have access to the gym. Reserved a "hotel car" for transport to the airport, got a normal taxi cab. The only bright spot was the Plaza Grill - staff in there unlike the rest of the hotel were great, as was the steak. You are better off walking around the corner to the Sheraton.