These folks were the nicest staff that I can remember (I mean I could see their heart sink when we told them we needed a cab at 9:30 p.m. and they confessed that "it is impossible", yet still tried to help us get one...on X-mas eve.). We were "out of towners" and our Spanish was more than lacking, yet everyone at the front desk was very than helpful and without being demeaning. The rooms also were very nice. Beds were comfy. I don't know what is up with a "lack of wash-cloths" in the bathrooms...it might just be a Yankee thing (although Club Tapiz had them..but then it is more than $85 USD...so I wasn't complaining). The place is within walking (or stumbling) distance from many nice restaurants and the staff is more than helpful to get a cab for you and make sure that the cab takes you were you need to go. Spa? No...maybe...although the water was warm (stuck in my toe)...we just slept in (they have breakfast? okay! maybe next time i will catch a 2 hour nap before that one!) and then went on walks to the Artist market. Did I say the location was key!?! We were there for five days and had no problems (cabbies not withstanding). Period.
