Having previously reccommended this hotel to others i am suprised to hear so many bad reviews,we travel to this area every year and frequently visit the hotel however despite never,even recently having had a "bad" experience i do have to admit things have gone a down hill which is such a shame as it was previously a fantastic place to stay with highly motivated and respectfull staff ,great varied entertainment through until the hotel closed at the end of season,great food and a generally well run establishment at a reasonable price,Alot of the comments on here seem to be aimed towards the manager...when people refer to the manager i wonder who they are refering to....is this the guy with the beard(nuri..i think)......looks a little like danny di vito?....if so then i can believe the comments as despite being committed and loyal guests we to were on occasion subject to his rude manner and poor (non existent)people skills, the morale of the staff seemed extremley low and although they all try their best they don't have the authority to motivate change,the drinks were so highly priced and were comparable to the price you would pay in a london hotel they were dispensed with a feeling that you werent trusted to pay for the drinks you had consumed(again ,by the guy i refer to as the manager,). i strongly reccommend that the owners of the hotel have a serious review of their management team if they really want the hotel to improve to its previous standard.The potential of this hotel is massive,the area is gorgeous with beautiful views of the surrounding mountains,the rooms are clean and spacious,the pool is one of the biggest in the area and if the staff were treated with the respect they deserve im sure they to would be a fantastic asset to the success of the hotel.I hope that the Owner /Managers read the reviews that they have recieved as constructive criticism and are ablle to implement change to restore the high level of positive comments thet the hotel has previously recieved....before it is to late.good luck!
- Artemisia Holiday Hotel
