We stayed at the Gloria Serenity in September 11 for my 40th birthday,our previous visit being in June11. We booked a Laguna pool room for myself,hubby & teenage son. We were perhaps spoilt by our 1st visit as we were upgraded to a suite,so with no upgrade this time it was slightly disappointing. The room seemed small & i felt that a camp bed in the lounge was poor as we had paid full adult price for my son & he's a tall lad!! I did ask if we could change rooms but was told the hotel was full. It was nice to step straight out to our sunloungers(despite them only providing 2!) but it was no where near as private as the suite. we were quite close to the area where the aqua aerobics took place so it was rather annoying to hear the same cd blasted out twice a day!
We booked into the french a la carte on the evening of my 40th where they put a lovely flower arrangement on our table,bought a cake & sang happy birthday & provided a small firework display at the end for myself & some fellow celebrating diners.
As on our previous holiday we requested a vegetarian meal when we ate at the a la cartes & found them to be very accomodating with this.
We found the majority of staff to be polite & hardworking,there can sometimes be a slight communication problem when making specific requests,such as ordering a certain food item but overall they try extremly hard to please.
We attended the white sensation party on the pier & the devil party in the nightclub ,both were fantastic. It was a real shame that the four seasons party had to be cancelled due to a very heavy storm.
Overall I still think this is a beautiful place to stay,food & drink are excellent,good service,luxurious grounds but for the price we paid this time I didn't feel we had value for money.(also a very big let down was from Thomas Cook-MASSIVE ques at Manch airport where we were told if we paid £5 each we could jump the que,squashed plane,no entertainment & yet again massive ques when we arrived in Turkey,very very poor).
If you can afford a suite or villa,go for it!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC