The service I received was excellent and staff are friendly and very helpful. My room was clean, neat and comfortable. The breakfasts are very tasty and well prepared and there is a variety to choose from.

The hotel is very centrally situated and the Waterfront, restaurants and other attractions in town are within easy walking distance.

The hotel is situated opposite a school and during the school term the road outside is extremely noisy from early in the morning. But not being one to lie in and sleep late, it was not an issue for me.

We felt welcome the minute we stepped onto the premises. Excellent service, we received an additional room for our kids which they enjoyed, it was opposite ours. Which gave us peace of mind. Friendly staff. The place central to shops, garages, beaches, Waterfront and shops. Scheepers Family

After a long day on the road i look forward to my stay at the Russel hotel. I'm greeted by name, and the heater in the room has been put on for me. The staff all go out of their way to make me feel welcome and the french toast and crispy bacon in the morning is the best in town!

Lee-Anne.

We came down for the popular Oyster festival 2011 as my husband was running the half marathon. I found this place on the internet and it looked reasonable. It is reasonably priced, staff are indeed friendly, rooms are clean however my biggest gripes was 2 things. 1. is that the walls are very thin so you can hear other guests very clearly and 2. You could hear noise filtering down from the main road where 2 of knysna's main nightclubs are situated. In addition we heard cars racing up and down the road outside. Overall I would rather pay a little bit more and get some place a little more up market in order to get a decent night's sleep!!