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The Alexander – reviews, photos

30 Glenview Road | Pilot's View, The Heads, Knysna, South Africa
Hotel amenities
The Alexander
Ranked #4 of 28 hotels in Knysna
4.5 of 5 stars 40 Reviews
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40 reviews from our community

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    3
Date Rating
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Wayne's world - excellent!”
5 of 5 stars Reviewed 12 January 2012

Just back from a couple of nights at The Alexander. Overall, a fantastic place to stay. We were in the Pearl room and it was great. Sea views from the room and of the Heads from the deck. The room itself was big and luxuriously decorated, with a nice bathroom. Great value for the price.

The hotel has a fantastic lounge and outside seating area with a grand bar and stunning views. Wayne was charming and an excellent host. He was friendly and helpful - we really felt he wanted us to have a good time.

They also do a free chauffeur service to the local restaurants. We had a couple of good meals out and one recommendation which unfortunately was a duffer (Simola - a golfing resort).

Wayne also has a wonderful team supporting him. A special mention to Cedric and Memory.

A great place in Knysna and we could have happily stayed a few extra nights!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, VA
Senior Contributor
44 reviews 44 reviews
Reviews in 32 cities Reviews in 32 cities
83 helpful votes 83 helpful votes
“Very good, not perfect”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

First the great things: We had the honeymoon suite for one night in December 2011 on our driving trip down the N2. Unbelievable views from our private deck, and from our room and from our bed--we could look out and see the Indian Ocean and the cliffs. Gorgeous. The room was lavishly decorated in an Asian motif. The king bed was just right. Cedric welcomed us at reception, helped us with dining recommendations and reservations, and drove us to and from the restaurant, and was generally charming and interesting, telling us quite a bit about the area and the hotel. Breakfast was delicious, and Memory, our server, was warm and funny. After we left, we realized that my husband left a pair of shoes in the room, and Cedric was so kind as to package them up and send them to us a our Cape Town hotel.
The problems we encountered were few but disappointing. After a fairly long drive from Addo, we arrived at The Alexander midafternoon. We'd skipped lunch en route, thinking that we'd get a snack upon arrival in Knysna. When we asked Cedric about the possibility of a snack--chips, nuts, whatever--he said that there was nothing available. Not even in our minibar! That seems highly odd to me, especially after reading other people's reports of cheese plates upon arrival and the like. Cedric offered to give us directions to a local restaurant, but as that would involve driving back down the hill, we decided to retreat to our beautiful room and relax. We didn't even get our welcome drink! But we did relax after our drive, and thoroughly enjoyed our view.
The other thing, just an oddness, really, was that Wayne never emerged from his apartment to greet us. We said hi to him once from our deck, but he and his dogs were otherwise not in evidence. Not sure why, and again, not a big deal, but....odd. We would have liked to have met him and asked about the many treasures decorating the house. Cedric told us that Wayne had collected many of them in his travels, and we were curious about the details. Ah, well. Four stars, not five, but I'm still happy we stayed at The Alexander.

Room Tip: Higher rooms have a phenomenal view!
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“GREAT HOSPITALITY”
5 of 5 stars Reviewed 10 June 2011
1
person found this review helpful

It was really Amazing place to visit. Wayne - owner of Guesthouse took each and every care for our entire group. The location above hills is superb, Stunning views from the big suite. Food very nice. We all r vegetarians so it was really great that they served us hot and delicious breakfast. Drop faiclity to main fresturant at waterfront makes life easy. Thanks to entire staff for making our stay unforgettable.

Room Tip: ask for the best views from different type rooms
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  • Stayed May 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Luxury indeed”
5 of 5 stars Reviewed 30 April 2011
1
person found this review helpful

Perfect location and total luxury - will definitely be back! Small words of advice to the owners would be to pre-cehyeck everything in the rooms before the guests check in. We had a few glitches with the DSTV, underfloor heating and had a cold shower one night. Everyone was very apologetic, and we know sometimes these things happen, but it would still be a good step to do the pre-check. Beyond that, gorgeous rooms, spectacular views, friendly staff and delicious breakfast every day.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiev, Ukraine
Top Contributor
411 reviews 411 reviews
Reviews in 173 cities Reviews in 173 cities
810 helpful votes 810 helpful votes
“Pretty good - but not perfect”
4 of 5 stars Reviewed 22 April 2011
2
people found this review helpful

Stayed at "The Alexander" for a night on our way from PE to Cape Town.

The location is perfect - unfortunately from our room we only saw the roof of another house. But from upstairs you've very good views towards the Ocean. Location couldn't be better.

The complete hotel, the lobby, the rooms are very cozy, exactly what you expect of a 5* boutique hotel.

To be perfect some small things are missing (beside the missing view from the room):
- No Espresso or Cappuccino served, just ordinary coffee
- The cooked breakfast wasn't that great, jam shouldn't be cheap PNP where still the price (R 29) is on the glass and some fresh fruits would also be a good option.

To be perfect some small things are missing (beside the missing view from the room):
- no Espresso or Cappuccino served, just ordinary coffee
- the cooked breakfast wasn't that great and jam shouldn't be cheap PNP where still the price (R 29) is on the glass.

Room Tip: Ask for a room with view other than a roof!
See more room tips
  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HONkiev about The Alexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexanderhouse, Owner at The Alexander, responded to this review
27 June 2011
Thank you for your review, and i'm terribly sorry you felt this way and never brought it to my attention at the time...

What i can say to your review is that all our rooms and suites are priced according to the views and sizes of the rooms and suites. All our guests have the right to choose what suites there budget best. This is exactly what you did.

We do offer cappuccino and espresso at our breakfasts. All you needed to do was ask the lady serving you or myself.

Pick n Pay is one of our largest supermarket chains through-out South Africa, and purchasing products from them is irrelevant. Sorry we had left a price tag on one of our 8 jams. This could have been a human error. We all do make mistakes...

We purchase allot of our produce and foods from Local Farms, Supermarkets and Local Markets in and around Knysna every day, this is to ensure that you are receiving fresh food at all times. Most of our foods we purchase are organic as well as free range.

I want to thank you for bringing this to my attention over trip advisor and i'm also sorry that you didn't bring this to my attention when you were at the house.
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Additional Information about The Alexander

  • Alexander Hotel Knysna
Address: 30 Glenview Road | Pilot's View, The Heads, Knysna, South Africa
Price range (per night):* INR8,615 - 26,401

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