We would not hesitate to recommend Whale Cottage to anyone travelling to Hermanus. We were given a huge warm welcome from Carol and loved our room "the Whale Room' we could lie in bed and actually watch whales. We will definately be booking again.
Matt and Angela. UK

I would recommend this place to anyone looking for an affordable place to stay in Hermanus - whether it's for one night only or for a week. My girlfriend and I were greeted by a very friendly lady (Carol) and felt very welcome upon entering the guest house. The room, (Lighthouse room) despite some bad reviews, was actually VERY nice and I cannot fault it on a single thing. The morning breakfast was tasty as well.

I would definitely stay at Whale Cottage again!

Sean (Cape Town) and Bonnie (USA)

You would be well advised to have proof of payment when you arrive. Any communication with the owner puts you on the back foot. The owner takes no responsiblity for her own incompetence. She is rude, puts down the phone, and in ALL dealings is very unpleasant. The photos do not reflect the fact that the place is tired and tatty, and certainly does not deserve its four stars. The whole experience left us feeling as if we had been in a war! . A Dale Carnegie course would possibly work, but perhaps not in this case.

We tried to book Whale Cottage, but found the owener unhelpful and rude. She insisted on a fax with our personal details, claimed our debit card was not accepted and refused to take the booking.
On our return to the UK we discover that she took a deposit, did not confirm the booking so we had no way of knowing that she had taken the money. Now she keeps putting the telephone down when we try to speak to her.
We are persuing her through our bank as we are so angry that she lets down all the other B&B owners with her attitude.