We booked the very special room at this hotel a week in advance, in person with the staff on our way up the West Coast and they entered it in the book. There was no other booking for the room. We only wanted the front room. On arrival on the Saturday we were told there was a mistake and we had to have a standard room. We were bitterly disappointed, especially as my husband was not well and had to lie down immediately. The room was tiny with not even a chair for me to sit on. On complaining bitterly I was told I had not left a cell phone number but I pointed out that I had offered but it went through Portugal. The only place for me to sit was on the front deck or in the lounge. It turned out that many of the owner's family were there for the weekend and I felt completely ignored as they took over the place. The music was very loud and we probably would not have been able to get to sleep in the front room. Breakfast was fine and the owner did arrange for some anti-biotics to be delivered for my husband but overall it was a most unpleasant experience and not one to be repeated. I felt the room we had was overpiced at Rand 850 for 2, B&B. Also like another contributor we ran out of toilet paper and had to seek out the staff to replace it.
