I stayed in an apartment in this Aparthotel over Christmas 2011. I found the apartment to be of good size and got a reasonable discount of the published rate. The only disappointment was the pool area which was not serviced except by phone. There were no cushions for the sunbeds and no bathing towels supplied. Surely a serviced pool would pay for itself. The retail area downstairs could do with a bar.

To put it simply - we will go back to this hotel. Fantastic, well established in the heart of CT.
We are a family of 4 and had a most enjoyable stay for a week in a two-bed executive apartment. This apartments has everything from fully fitted kitchen to well equiped lounge, dining and bedrooms. Will go back there...without doubt

Our family of 5 stayed here for 4 nights during the visit to Cape Town and we enjoyed our stay here. We had a Platinum Suite in the Tower block which comprised of 2 bedrooms, each with own shower, large living and dinning room as well as kitchen/bar which was fully furnished with refrigerator, microwave, washer, crockery, etc. Our balcony overlooked St George's cathredal and it was a great setting.

The location is very central. It is on the corner of Wale and Burg street, next to St. George's mall and the Greenmarket square and across from the Company gardens. Long Street is a hop and skip away. Terrific location to explore central and historic Cape Town.

The hotel has an excellent restaurant Doppio Zero which we highly recommend. Parking is also available in the hotel which was very convenient.

Some of the hotel's policies are a bit quirky -- example one had to go down from our 11th floor to the reception to pick up pool towels (and pay a deposit) and then go back up to the pool on the 8th floor and then back again to return them and back to your room! But besides such an odd irritant, the hotel is superb.

This is the classic example of a hotel that fails to deliver the 4 star service expected!

The room we were given was meant to be a junior suite but it was a disaster! We were on the first floor above the restaurant with the bedroom window facing the hotel atrium, which was noisy all times and there was no way you could open the blinds without the entire hotel seeing into your bedroom; the living area was above the restaurant, always noisy and smelly with a 'wonderful view' of a noisy side street.
The service was awful! The bedsheets had old, dried chewing gum on them and when I called housekeeping they've pun a clean sheet on, which was also stained. We've had an issue with the safe and it took some 4 people to come by until it got sorted.
In all correspondence with the hotel we weren't told once that this was a self catering accommodation, So we had 2 bags of tea for the whole 4 nights we stayed. We were also charged for parking per night and the broadband was chargeable as well (at pricey rates too) - this wasn't mentioned by the hotel either.
The only upside to this hotel was it's central location in the City Bowl.