This is the classic example of a hotel that fails to deliver the 4 star service expected!

The room we were given was meant to be a junior suite but it was a disaster! We were on the first floor above the restaurant with the bedroom window facing the hotel atrium, which was noisy all times and there was no way you could open the blinds without the entire hotel seeing into your bedroom; the living area was above the restaurant, always noisy and smelly with a 'wonderful view' of a noisy side street.
The service was awful! The bedsheets had old, dried chewing gum on them and when I called housekeeping they've pun a clean sheet on, which was also stained. We've had an issue with the safe and it took some 4 people to come by until it got sorted.
In all correspondence with the hotel we weren't told once that this was a self catering accommodation, So we had 2 bags of tea for the whole 4 nights we stayed. We were also charged for parking per night and the broadband was chargeable as well (at pricey rates too) - this wasn't mentioned by the hotel either.
The only upside to this hotel was it's central location in the City Bowl.

We really liked the place. We were 2 couples in different types of rooms (number starting with W and F) and both of them were spacious with kitchenettes. It also had a washer and dryer which we didn't use. Big refrigerator with enough pots/pans/glasses of all kinds/spatulas/silver/etc.

The thing we loved the most though was the service and it's location. It's right next to Long street which has a good amount of activity at night with nice bars/pubs. It's only second to Camps Bay in that area. It's also a stone throw away from Green Market square which is worth a stroll around lunch. The hotel is itself very safe and the staff very accommodating.

The only downside was the R55/night parking in the garage - don't know if it's common in the area.

I would recommend the hotel!

My wife and I stayed at the Mandela Rhodes recently and were impressed by the room which had all the mod-cons. An excellent buffet breakfast at Doppio Zero was included and the staff were extremely friendly and courteous.

After looking through the numerous positive reviews for this hotel on TripAdvisor, we decided to give it a shot during our short stay in Capetown. I dare to say that the reviews were on point!!!

We stayed in a Superior Apartment on the 10th Floor with an ex cellent view of the TableTop Mountain from the livivng room. The living room was nicely furnished with a 3 seater sofa and a single seat which was just adequate. The kitchen is also well equipped for self catering. Although the bed room was quite small when compared to other hotels, the spacious living room and kitchen compensated well for this. The queen bed was very nice and cozy and the sheets were very clean. The bathroom is quite spacious and clean. Room service was very good and included cleaning of used dishes and kitchen ware.

The hotel is in a very central location offering easy access to prime locations within the city. The city sight seeeing bust stop is just across the road from the hotel (less than a minute) and the artifact market is just about 3 minutes walk from the hotel. You can bargain and beat down prices by up to 50% at the market and its a lot cheaper than airports and fancy shops at the V&A mall.

The hotel has a 24hr gym which is well equipped with fitness and muscle building equipments. The swimming pool deck on the 8th floor is beautiful although mostly unsuable due to the relatively cold weather during our stay. The pool area still makes for a good chilling/ relaxation spot. Perhaps a pool bar and some heating for the pool could spice things up here.

The buffet style breakfast at Doppio Zero was nice although pretty standard through out our stay. I suggest not booking the breakfast and accomodation your entire stay so that you can have the option of trying out other restaurants or making your own meal in your apartment sometimes.
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The hotel staff were very nice and helpful through our stay. Overall, it was a very wonderful experience for our first visit to Capetown and we'll definitelycome back here.