My wife and I stayed here for five days in early May. During that time our hotel safe deposit box was robbed of $760. The remainder of our approximately $3000 in cash and other valuables were not taken. The idea was obviously to take little enough that we wouldn't notice it was gone. When we reported the problem to the night manager, he asked how much was stolen. When we told him he said, "That is way too much." We presume that this means that taking a "reasonable" amount is approved.

The box had an electronic key code that we used and a mechanical key that was available to the front desk. The general manager tried to convince us that the box could not be opened without our electronic key code. When we told her that that was not correct she finally conceded that it could be opened with just the front desk key. She was of no help what so ever and we called the police and filed a report.

Save yourself the grief and don't stay here!

We stayed here two nights after arriving in South Africa. Great place with everything you can think of: two bedrooms, two bathrooms, huge livingroom, fully equiped kitchen (with washer and dryer), TV, large balcony etc. etc. Yes it is located at a very busy point, but this means you are only five minutes from V&A waterfront. Restaurants are close by. We did not feel unsafe, though it is kind of spooky at night. The place has an underground parkinggarage, so you can drive in and out rather then walk. Great place to stay !!!

Appalling location overlooking one of the busiest road crossings in the City. Pool was tiny and filthy, overlooking the main road. Also in a very high crime area - I was mugged in the middle of the day. My South African friends were horrified by how dangerous it was and made me change hotels.

Prior reviews are entirely accurate. Breathtakingly good room - one of the best ever, out of the hundreds of 4* hotels I've stayed in. My standard room from hotels.com was in fact a two-bedroom apartment with two balconies, full kitchen, separate washer and dryer, two bathrooms, two showers, one huge bath - totally over-the-top and fabulous. As a bonus if you like that sort of thing, it's adjacent to the gay village, an easy two-block walk home from all the bars, pretty safe given it's also next to a police station!

Only irritation is that internet is charged by the megabyte not by the day and is relatively expensive at 60 cents per megabyte.