We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fountains Hotel – reviews, photos

3.0 of 5
1 St Georges Mall, Cape Town Central 8001, South Africa
Hotel amenities
Fountains Hotel
Fountains Hotel
Fountains Hotel
Fountains Hotel
Fountains Hotel
Fountains Hotel
Ranked #104 of 120 hotels in Cape Town Central
3.0 of 5 stars 132 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

132 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(4)
  • Camps Bay(3)
  • Great location(3)
  • Rooms are small(3)
Traveller rating
    23
    47
    34
    16
    12
Only show reviews for Family (15) | Couples (58) | Business (19)
Date Rating
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
“worst hotel experience ever!”
1 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

Hotel is run down, stinky of fried food at all times, poor/no housekeeping (someone elses dirty underwear in my room), excrutiating experience! No one really seemed to care. I could go on and on about how many thinkgs went wrong for me and my work colleagues, but I would save myself time and just say, stay away from that hotel!
2 very friendly reception staff made up for the horrible stay! I wish I could remember their names.
never ever again if I can help it. I would actually cancel my business trip if tht was the only hotel choice I had.

Room Tip: don't chose this hotel and do not trust the pictures you see. It really does not look anything l...
See more room tips
  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask carla137 about Fountains Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review
14 February 2012
Dear "Carla137"

Thank you for taking the time to provide us with feeback on your stay with us. It is regretable that you experienced a less than desireable stay with us.

I can assure you that your stay does not reflect the true standards of the Fountains Hotel. I have addressed your concerns with the Housekeeping departments and I am confident that should you return to Cape Town your visit would be up to standard. Please accept my sincerest apologies for the inconvenience experienced.

Kind Regards
Theo De Zeeuw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mandurah
1 review
“Fountains Hotel, Cape Town”
4 of 5 stars Reviewed 10 February 2012

We stayed at the Fountains Hotel in central Cape Town in January 2012. It is a great hotel, right in the middle of Cape Town. It's within walking distance of the Cape Town Castle and the Victoria and Albert Waterfront attractions. There is great shopping and restaurants nearby, as well as liquor stores, cafes and currency exchange places.
The Hotel serves a great variety of food for breakfast and it has a nice bar and gym, but alas, the only thing I would have liked was a bigger outdoor pool. I did a couple of laps up and down the pool they have, but I had to avoid the pigeon poo on the steps and edges.

Room Tip: Ask for a room which overlooks the fountains.
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask JanBMandurah about Fountains Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review
14 February 2012
Dear “JanBMandurah”

Thank you for taking the time to write a review of the Fountains Hotel. We do appreciate it when guests provide us with feedback on their stay as in order for us to identify areas to maximize guests’ satisfaction.
I am pleased to hear that your stay with us was enjoyable. We pride ourselves on a large variety Breakfast and I am pleased that you enjoyed it.
We are currently looking at expanding the outside terrace area and this could include a larger pool.

We look forward in welcoming you back to Cape Town and the Fountains Hotel.

Kind Regards
Theo De Zeeuw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
“excellent rooms and service”
4 of 5 stars Reviewed 8 February 2012
3
people found this review helpful

stayed in room 612 right by the lifts which were not noisy but one night it windy and you could hear that, the room was very good with multipal types of electrical sockets by the side of the tv + mini fridge and the service was very good as we complained of a slow filling toilet and we were offered a change of rooms but the fault was fixed as promised the next day, the only downer was the internet its not cheap and also slow

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask pat215_12 about Fountains Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Excellent value in the heart of Cape Town.”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I stayed here with relatively low expectations, especially considering some of the outrageous reviews posted by others. And whilst the hotel could improve in a few areas overall it's still a great place to stay and represents very good value. My stay was for 12 nights,so I got a good feel for the place.

Let's start with the bad stuff.

* Swimming pools could be better. The outside pool is really a glorified bird bath, and the head waiter told me he'd never seen anyone swim in it. I can tell you, it's not one you'll be doing laps in! There's a very small inside pool, that's a little useless.

* Air conditioning in our room (actually it was a 1 bed apartment) wasn't all that effective and could have been placed better in the bedroom.

* I asked three times for the battery in the rowing machine to be changed, to little effect. There clearly needs to be slightly better communication between staff.

* Internet a little sketchy, but at least it didn't cost a fortune. They charge based on how much you use, not how long you use it for - which is a fairer system than most hotels.

* Traffic noise was a bit of a problem in the mornings. But if you want something quiet, then you're better off staying in Greenpoint or Waterfront.

So, really only small things.

Good stuff :

* Great sized room - we booked a superior room and were given a room with a full kitchen, and separate bedroom.

* Nice breakfast - everything you'd want including loads of different kinds of bread for toasting, fresh fruit, bacon, a chef who does eggs - omlettes, fried eggs, french toast, pancakes... juice and good coffee. We stayed for 12 nights and I didn't get bored of it.

* Good staff - always friendly and courteous. When I wanted to sit outside on the sun loungers someone ran out to ask me if I wanted a drink from the bar, and someone came along later with a few towels for me.

* Ideal location - if you want city centre and need to be near things. You can walk to De Waterkant or Waterfront, lots of nearby shops and museums in the CBD. Lots of cafes on Thibault Sq. A little noisy with the traffic in the mornings.

* Good housekeeping - everything was cleaned daily. We had a few small issues to do with a light bulb in the bathroom going that wasn't fixed, and the sofabed thing wasnt' a great sofa, but we weren't in there much.

Overall I reckon this is a great place to stay. and don't be put off by idiot reviewers who had a sour experience. For the money it is excellent value - of course it's not a five star hotel, but it's not five star prices, either.

Obviously for the record I'm not in any way associated with this hotel. But I'd recommend it for sure.

Room Tip: Ask for a balcony.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask traveltavern28 about Fountains Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review
14 February 2012
Dear “traveltavern28”
Thank you for taking the time to write a review of your stay with us. We value all forms of feedback from our guests in order to constantly improve on our service delivery process.

I am pleased to inform you that we are in the process of looking at expanding the outside terrace area which might include building a large pool area where guests can bask in the lovely hot Cape Town sun. With this expansion we are also looking at upgrading some of the hotel facilities which could include additional air conditioners in the apartments. Apologies for the delay in the batteries for the rowing machine and I can assure you that the matter has been addressed.

Your good remarks are well received and I have conveyed your great remarks to all the staff of the Fountains Hotel. It always brings a smile on everyone’s face when they hear of satisfied guests.

We greatly anticipate your next visit to Cape Town and in welcoming you back to the Fountains Hotel.

Kind Regards
Theo De Zeeuw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
2 reviews
2 helpful votes 2 helpful votes
“Buyer be horrified”
1 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

This hotel is the perfect example of clever internet marketing hiding a pit of squalor, incompetence and blatant theft. The entire hotel is absolutely filthy, even in the eating areas. The extraordinary thing is that there is an abundance of staff with cleaning trolleys that constantly block the narrow gloomy passages and yet they cannot seem to make an impact other than creating additional havoc and mess.
The internet is snail slow, mostly down and 200MB apparently disappeared while spending an hour on Facebook! Amazing. The list goes on but enough ranting...
Please do not stay at this hotel unless you are desperately seeking a "township" experience. Absolutely awful!

Room Tip: The Townhouse hotel just up the road has smaller rooms but iit is clean and comfortable. Do yourself...
See more room tips
  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask AdamWarden about Fountains Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review
6 February 2012
Dear Valued Guest

Thank you for your feedback regarding your stay with the Fountains Hotel. We value all feedback from our guests in order to improve on our service.

It is unfortunate that your stay with us was less than disirable. Please be assured that i have addressed the matters with my relevant departments and we will improve on the matters you raised.

Kind Regards


Theo De Zeeuw
General Manager
Fountains Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cape Town Central hotels

No photo provided
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d627097?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Park Inn Cape Town Foreshore
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d2298233?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Four Rosmead
5 of 5 stars
Show Prices ABS:HotelCheckRates-d594261?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Kensington Place
5 of 5 stars
Show Prices ABS:HotelCheckRates-d316621?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Blackheath Lodge
5 of 5 stars
Show Prices ABS:HotelCheckRates-d562530?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton

Travellers who viewed Fountains Hotel also viewed

Strand Tower Hotel
4 of 5 stars 64 Reviews
Cape Town Central, Cape Town
Show Prices ABS:HotelCheckRates-d1546346?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel on St Georges
3.5 of 5 stars 99 Reviews
Cape Town Central, Cape Town
Show Prices ABS:HotelCheckRates-d305774?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Lady Hamilton Hotel
3.5 of 5 stars 67 Reviews
Cape Town Central, Cape Town
Show Prices ABS:HotelCheckRates-d506088?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 120 hotels in Cape Town Central, ranked by popularity »

Been to Fountains Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Fountains Hotel

  • Fountains Hotel Cape Town
  • Fountains Cape Town
Address: 1 St Georges Mall, Cape Town Central 8001, South Africa
Price range (per night):* INR4,335 - 12,394

Owners: What's your side of the story?

If you own or manage Fountains Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Fountains Hotel
Show the lowest price for this hotel (from our partners)
Show Prices