We stayed here on new year eve complete disaster of a hotel room was mosquito infested. television in room didnt work told us was broken due to weather which was complete crap more like they wanted to save money. asked for money upfront and when we paid was no refund offered when we realised how bad it was charged us 800 rand and was a complete ghost hotel nobody was there to serve us be it if we had a query or anything else if there was an emergency even no staff member present at all. All lies what they say about the service improvements as it was below terrible even rooms were cold and noisy and the windows are not double glazed. promised a braai before we arrived that was to be supposably run all nite then they told us on arrival it was cancelled say they just wanted the booking. staff were ignorant when i complained and told me that they never had comments in relation to lack of service when i rang them to complain absolute nightmare breakfast was really bad small flies all over the food and also ants avoid at all costs not worth money just money grabbers in my opinion will make ur vacation miserable in every way. stayed in ashanti lodge for half the price and was so nice and that was a backpackers on richmond rd avoid hotel escape rip off prices with unfriendly staff
