Great people to stay with really. I booked the room over the phone with a young, thoroughly pleasant and professional man by the name of Gareth. He was kind, detailed, courteous, and helpful. Upon arrival, I was received at the street, and was helped with my baggage. Pleasantly checked in and was then escorted to my room. The rooms are super clean, sheets as well as the bathrooms. Comfortable beds, cold and hot water availability was convenient. The hotel building is a 127 years old monument with aristocratic touch to it. The gentleman on night duty is extremely entertaining and pleasant. They are great hosts, as I was offered complimentary breakfast and fruit salads. They got my shirts ironed, on several occasions they hired me taxi and to my pleasant surprise, they paid for it and was later charged in the bill. I was not asked to pay for the room in advance at all. Over all nice people to stay with and a reasonably nice hotel.

We stayed here on new year eve complete disaster of a hotel room was mosquito infested. television in room didnt work told us was broken due to weather which was complete crap more like they wanted to save money. asked for money upfront and when we paid was no refund offered when we realised how bad it was charged us 800 rand and was a complete ghost hotel nobody was there to serve us be it if we had a query or anything else if there was an emergency even no staff member present at all. All lies what they say about the service improvements as it was below terrible even rooms were cold and noisy and the windows are not double glazed. promised a braai before we arrived that was to be supposably run all nite then they told us on arrival it was cancelled say they just wanted the booking. staff were ignorant when i complained and told me that they never had comments in relation to lack of service when i rang them to complain absolute nightmare breakfast was really bad small flies all over the food and also ants avoid at all costs not worth money just money grabbers in my opinion will make ur vacation miserable in every way. stayed in ashanti lodge for half the price and was so nice and that was a backpackers on richmond rd avoid hotel escape rip off prices with unfriendly staff

I had booked 7 nights in Escape, but on arrival found that the place is up for sale by auction and we were greeted by somebody thinking we were prospective purchasers. The whole place is tired and grubby with the carpets being worn and dirty. The stair carpet was dangerous in that there were places it was not secured and my wife slipped narrowly avoiding injury. The toilet seat was hanging off and the bedroom we were showed into was infested with flies. The towels on the bed were ancient and worn and I would not have used them even if we had stayed. Needless to say we told the manager that we would not be staying and expected our deposit to be returned as the accommodation is not fit for purpose. My opinion is that the place has been badly neglected because it is up for sale and it shows in the lack of cleanliness, decor and maintenance. I have contacted my credit card company to facilitate a refund but as were evidently the only ones booked in I expect the owner needs the cash desperately even though he is not entitled to it with the state of the rooms offerred. I only hope that if anyone buys it - the place is in a prime location - they put some investment in to to the place and addresses the obvious serious shortcomings. Guest house Escape - perhaps you would respond to this in an honest manner.

I spent three nights in this Guest House I have found in internet and I must say that is definetely not a four stars accomodation.
First : apart for the deposit they have charged on my credit card, at the arrival (8,30 pm) the first thing they asked me was to pay all the amount in advance (never happened to me, but in any case if this is the rule let me make comfortable and I will do);
Second: I often chose a Guest House because they are warm than Hotels and you have a nice direct contact with the owner/manager. In this case nobody take care of you, it seems a ghost house. For instance: having breakfast (really pour!) nobody approch you to ask whatever you want to eat.
The position is really bad because of the noise of the cars (the accomodation in on a main road) and you can understand when somebody is taking a shower because of the noise of the old water pipe.
Third: after one night they changed my room with another one whitouth ask me absolutely nothing. I already found all my personal items in the new room.
On the other hand, the room was clean and comfortable but I will not came back there.
Enzo from Pretoria