Expected a bit more creativity as far as the rooms are concerned. Parking is a HUGE problem, especially across the road, with that parking marshal. The hotel can arrange parking at the hospital about two blocks away, at an additional cost, from 16:30 to 8:30, but for the rest of the day it's your problem. Staff not very professional, woke us up early morning while talking very hard on the phone, laughing etc. We had to ask for toilet paper. Reception staff watch movies on the internet, which makes the connection sooo slow that is does not really help having it available to help guests. The lady at reception said the bar is available 24 hours, but it is not.
We also asked if it will be possible to have more pillows, because the pillows were very flat and the lady said unfortunately all the rooms are booked and the do not have spare pillows?????
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 January 2012
Hi there!
Thank you for your feedback, and we do always value this. Here, at Daddy Long Legs we always aim to better our service.
We have procedures in place to ensure your stay is great and we will definately follow up on your concerns.
Please note that parking is a tough one in Cape Town and that we managed to secure 2 parking bays for our guides.
I will personally talk to my staff speaking loud in reception and tell them to lower the volume early in the mornings.
Our staff are not allowed to watch movies on the internet and they are very aware of this. I will also look into this. Currently the internet in the whole of South Africa is still not up to Europe or USA speeds.
Our bar is open 24 hours to all our hotel guests, but not to the public though.
Kind Regards and again thank you for your feedback. This will be followed up :)
Francois van Binsbergen
GM
Daddy Long Legs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC