“Absolute rubbish. Stay away!!!!!”
My boyfriend took me to Cape Town for my birthday weekend. When we got to 40 Winks we were given Room 12. The room is right next to the reception hall. So, you hear everything (the ringing phone, the gate buzzer, the early morning breakfast preparations). This place was awful. There is no bathroom door, no windows in the main bedrooom. So to get "fresh air" we had to use the airconditioner otherwise we had to open the door, so everyone can now see us. In order to use the tissue, one had to turn their body almost 90 degrees while seating on the toilet seat. The towel rail was broken. The TV had no sports channels and the picture quality was awful.
We found out that the shower was not working well, but there was no one at reception to assist as it was around 10pm. The next morning we notified the very useless receptionist and she said they wold fix it during the day. I told her that we were not going to be able to use the shower that morning and we needed to go out. She then "allowed" us to use the shower in the family unit. She said she could not move us to the family unit as it was R400 more expensive than our suite. So, we had to walk past other guests while they were having breakfast so that we could go and have a shower in the family room.
I told the receptionist that we actually hated our room and she said there was a couple that was moving out of room 22 and the staff wold prepare it fr u and we could move in there. When we came back fom our excursion at about 4:20pm, the receptionist said they had fixed our shower and towel rail, so there was no need for us to move to Room 22 (which was much better than our room). he said that Room 22 had not been prepared because the guest had asked for a late check-out (what is so difficult about changing linen and cleaning a 1 bedroom place?)
We then asked to speak to the owner (she was actually a manager, she doesn't own the place). The manager told the receptionist that she was too busy and couldn't speak to us at that time. When we finally spoke to the manager, she was not interested and how uncomfortable our stay had become. We had a very unpleasant phone conversation. The manager does like the sound of her own voice, so she hardly gives you time to put across your views. She does most of the talking!
This place is NOWHERE near 4 star. My absolute best rating for this place would be 3 star.
I will never go to this place and will warn anyone and everyone about it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 April 2011
In reply to your post on TripAdvisor, I am the manager that you spoke to about your "problem check list". You say that I speak a lot, and that, is indeed the truth. However the reason for your unsuccessful verbal engagement with me, is that you felt that the use of abusive foul language would, somehow, miraculously illicit the refund that you demanded.
This "non-voicing of your plight" was further aggravated by siting inaccuracies pertinent to your "problem" as well as being disrespectful and untruthful by referring to my colleague as the "useless receptionist". This, after my colleague had listened to your SHOWER tale, apparently caused by water flowing only from three jets which, and I quote, was "hurting my body". My colleague also offered an available alternative room, for showering to take place, whilst dealing with shower problem that you had reported in your room (Room 12).
Before solving the problem with inhouse handyman, my colleague, said, that IF THE SHOWER PROBLEM remained a problem, and if Room 22 (only check out for the day) was ready for guests, then and only then, would it be possible for you to change rooms. However, since you checked and signed off the "faulty shower in room 12" , this option and plan 13, were no longer relevant.
Moving on to Sat afternoon 4:20pm. Reception hours of attendance/ housekeeping deadlines are included in guest welcome note at check-in and thus were fully aware thereof and that Sat reception ends at 4:30pm. So arriving for service 10 minutes before shift end, surely, cannot be logical. However, you then demanded your money back for second night of your two night booking and were advised that we dont do refunds after check-in. This is when a so-called "problem check-list" miraculously appeared. From the distance of the toilet roll to the cistern, the "broken" towel rail, the no-door/non-privacy whilst doing one's toilette policy to the final "fresh air fiasco" piece de resistance. It seems that you believed the longer the "bug list" the sooner a refund would appear....
We have serviced 3598 guests over 12 months, and 8 of those, have "aired their views" as you did...At 40 Winks Guest House we believe in customer service, making new friends with returning guests, and one look at our visitors book, tells the true story....We sincerely wish you all the very best and thank you for visiting the Mother City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC