I had a bad experience at The Lady Hamilton and although the location is perfect and the rest of the staff is friendly, I found the staff at reception unfriendly, bordering on rude. Checking in was slow and uncooperative. When I asked for help with bags (there is not lift), I’ve been told that I have to take care of it myself in a very rude manner. The next morning, there was no hot water in my room. A man from maintenance arrived shortly after I called and told me that it is known problem and that I just have to be patient (something to do with water pressure when too many people uses the single geyser on the floor). After being patient for more than 30 minutes, I had a shower with alternating boiling hot and ice cold water. When I complaint about it at reception, the lady pulled up her shoulders and turned her back on me; clearly no interest to listed to a customer’s complaints. I definitely won’t recommend this hotel. There are lots of hotels and excellent B&B’s in the area with similar rates.

It was not easy to find at first but the location is very good for exploring central Cape Town by foot. The check-in process was a bit complicated as we had to separate room vouchers for a night each and we requested to stay in the same room as has been pre-approved by their reservation manager. However, upon arrival we have been told that this wasn't possible. After a lot of tense discussions we have eventually been able to stay in room 115 for two nights. The room was fine although pretty basic. We slept well the first night and the breakfast had a good selection. Although it wasn't always the best quality, in particular the juice. The second night we noticed a loud sound in front of our window and figured out that it was the air conditioning not only for our room but also room 113. The one for 113 seemed to work on full power and was noisy. With no ear plugs, I couldn't see how I would be able to catch any sleep. The reception wasn't helpful when I asked them to help with the noise problem. In the end, I had to knock at my neighbours door to ask him to switch of his air con. Which he kingly did. In the end, I reckon, this is not a appropriate solution for future guests. Let's hope the management will address these issues.

Nice place to stay when in Capetown. It's value for money
Nothing fancy about the hotel but it's quite, cozy & comfortable Hotel
Staff helpful
Location of hotel is good as well from Center

But rooms in hotel I feel are little small.

This was a great location with many local restaurants and a fabulous grill house within an easy and safe walk. We could also walk into Cape Town centre and the bus stop for the sight seeing bus was only about five minutes walk away so it was in a really good position. There were great views of table mountain from our bedroom window and we were not on a busy road.

The staff were excellent and nothing seemed too much trouble for them on our behalf.

There was an open access tea and coffee station and the breakfasts offered a good choice.

Wi Fi tokens can be bought but reception was a bit iffy around the hotel.