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The Peninsula All-Suite Hotel – reviews, photos

3.5 of 5
313 Beach Road | Sea Point, Cape Town Central 8060, South Africa
Hotel amenities
The Peninsula All-Suite Hotel
The Peninsula All-Suite Hotel
The Peninsula All-Suite Hotel
The Peninsula All-Suite Hotel
The Peninsula All-Suite Hotel
The Peninsula All-Suite Hotel
Ranked #58 of 120 hotels in Cape Town Central
4.0 of 5 stars 85 Reviews
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85 reviews from our community

What travellers say about this hotel
  • Very good(4)
  • Shuttle service(3)
  • Sea view(3)
Traveller rating
    45
    25
    8
    5
    2
Only show reviews for Family (24) | Couples (33) | Business (3)
Date Rating
Johannesburg, South Africa
1 review
“Beware of the stealing by staff !!!”
1 of 5 stars Reviewed 8 February 2012

My family and I stayed at the Peninsula from 18 Jan 2012 for five nights.This resort hotel is rated five star but the furnishings and carpet is dated , old , and overused.Furthermore the worst is the stealing from guest by staff. My daughter had her watch stolen from a locked bag. Six months prior to this I stayed at the Mandela Rhodes hotel , there was a lot on trip advisor about guest having their belongings stolen from their rooms and even from the safes in rooms. Both hotels are run by Three Cities group , Does Three Cities have a serious crime problem in their hotels?
Please people beware !!!

Room Tip: go and physically see the rooms.Some rooms are worst than others
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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Ameenkajee about The Peninsula All-Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula-Hotel, Guest Relations Manager at The Peninsula All-Suite Hotel, responded to this review
20 April 2012
Dear Mr Kajee,

As you are aware this incident was fully investigated by our Security Manager and a full report was sent to you. After numerous discussions we feel that we did everything we could to resolve this and we hope that you share this opinion.

We look forward to welcoming you back to The Peninsula All-Suite Hotel in the future.

Kind regards,
Brynn Rorich
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Disappointing....”
2 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

Stayed for a couple of nights in January for a weekend break with family visiting from UK...
Whilst we were made to feel very welcome by the staff, we were very disappointed with the standard and quality of the rooms. They are looking a bit dated..our room had a musty smell and the towels were stained...not pleasant.
The hotel is in a good location..and there is a regular bus route into the Waterfront which is convenient...

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Vectra352 about The Peninsula All-Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula-Hotel, Guest Relations Manager at The Peninsula All-Suite Hotel, responded to this review
20 April 2012
Dear Vectra,

Thank you for comments regarding your stay at The Peninsula All-Suite Hotel and bringing your concerns to our attention. Please be advised that the hotel has a full refurbishment programme which takes place over a 5 year cycle.
As we are not aware of your full identity we can unfortunately not see which suite you stayed in, but judging from your comments we assume your suite was refurbished at the beginning of the cycle. Regarding the stained towels we can only apologise as this is definitely not our standard.

Kind regards,

Joost Notenboom
Guest Services
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Mumbai, India
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“EXCELLENT LOCATION, GOOD SERVICE, MAGNIFICENT VIEWS”
4 of 5 stars Reviewed 18 January 2012

we visited Peninsula All suites- Cape Town in the last week of May, 2011. We stayed in 2 bed room on 6th Floor which had full view of the Ocean. The Location of the Hotel is very convenient
Every thing from Laundary, Bus Stop, Super market was within walking distance. The Staff was very helpful. The hotel provided free shuttle facility for short distances, which was very useful. WeWe stayed for one week and every day we could go to a different location in self driven car bebecause of its location. We would high recommend it.

Room Tip: Rooms on Higher Floor in the Middle order say 5-6-7 are Good.
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  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask himanshu07 about The Peninsula All-Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“The Best!”
5 of 5 stars Reviewed 14 January 2012

Fantastic hotel! Beach is just across the hotel. But the water is icey cold, but normal for the area. Free shuttle service to waterfront, tablemountain, etc. cocktail mondays where you get free cocktail snacks and cocktails. You have to stay in the room with private jacuzzi! Sea views. You wont be disappointed in this hotel!

  • Stayed February 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask WPGirl21 about The Peninsula All-Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Top Contributor
55 reviews 55 reviews
Reviews in 38 cities Reviews in 38 cities
25 helpful votes 25 helpful votes
“Convenient location, nice views”
4 of 5 stars Reviewed 26 December 2011

After 1.5 weeks travelling along the Garden Route, we wrapped up our trip in Cape Town....

We got a first floor time-share unit, which had 2 bedrooms (a king and two twin beds for the kids), 2 baths, kitchen and lounge area.... The unit itself was a bit bland-looking---all white with not much decor to warm it up; and the kitchen was smaller and less equipped than what we are accustomed to here in the States (Hawaii, in particular).... Nevertheless, we liked staying at the Peninsula---the location was great and reasonably close to many attractions such as the beaches, Table Mountain, Lion's Head, The Waterfront, and the beach towns along the southern coast..... Also, it's within walking distance of the laundry mat and several grocery stores..... At first, we were a bit concerned about security since we were on the first floor....but that quickly faded. Our two young boys enjoyed playing on the grass and loved playing in the pool....

We were pleasantly surprised to find out the hotel had a children's play area---complete with video games, art table, board games, swimming pool, free supervision, ping pong, and other things you wouldn't normally find at a hotel play area... This is a great feature if you have kids and appreciate some quiet time!! Another thing worth mentioning---we were there at the beginning of the holiday season.... There were many families staying there....and we heard more were coming the following week... Whether this is the case other times of the year, i couldn't say. That said, if you're travelling with kids, they'll likely have some playmates.... If you're looking for romance, well, you make the call.......

The hotel provides secured, onsite parking for a very reasonable fee of about R45/nite (about $6/nite) and free, "guarded" parking nearby... We opted for the onsite parking. Finding a spot was never an issue...

Staff were friendly and helpful.

There was not much to complain about the Peninsula.... There were a few things in our room worth mentioning, however.... The AC unit in our bedroom was very noisy and didn't work well.... It appears AC was added to the hotel as an afterthought because each Lanai has two ugly, out of place AC units sitting in them...... The kitchen sink drain frequently emitted a gurgling sound, which sounded like the entire hotel plumbing system was ready to back up into our kitchen!

All in all, we liked the Peninsula time-share and would stay there again.

Room Tip: All rooms face the ocean. Ground floor gives easy access to the pool area and restaurant, upper flo...
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask StrangeTripper about The Peninsula All-Suite Hotel
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Additional Information about The Peninsula All-Suite Hotel

  • Peninsula Cape Town
  • Peninsula All Suite Hotel
  • Cape Town Peninsula
  • Peninsula Hotel Cape Town
Address: 313 Beach Road | Sea Point, Cape Town Central 8060, South Africa
Price range (per night):* INR7,281 - 19,175

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