This hotel has opportunity to be outstanding, however, the lack of service and attention to detail can be blamed on it being clear that there is not "management by walkabout". If management would step into the shoes of its guests they would soon eliminate issues. To name a few: Water spilling down into the parking as the cleaner washes the floor, we our shoes were soaked and we nearly slipped, breakfast is chaos as seemingly the chef can only cook for 1 guest at a time, no gas at chef station making it real slow for service, serving equipment outdated, housekeeping don't always replace items.Our first night we place a dO NOT DISTURB sign on the door and when we returned the housekeeper had been in to put chocolates on the bed.
- Cape Town Manor Hotel
